RanderCom’s Service Area – Wisconsin and Upper Michigan

RanderCom’s Service Area – Wisconsin and Upper Michigan

Headquarted in Appleton, Wisconsin in the Fox Valley ~ RanderCom provides sales, installation and services including business phone systems, surveillance security camera systems, access control systems, paging & intercom systems, voice & data services, cabling & wiring, IT support and technical support.

Commitment to Customer Care

RanderCom’s consultative approach includes planning, installation and implementation of customized communication and security solutions to small and mid-size businesses throughout Northeastern Wisconsin, Southern Wisconsin, Central Wisconsin, Northern Wisconsin, Door County, Southwestern Wisconsin and Northern Michigan / Upper Michigan. Our professional staff takes time to understand a business’s requirements before making a recommendation.

Fox Valley

Serving the Fox Valley of Wisconsin & surrounding area including Appleton, Neenah, Menasha, Little Chute, Hortonville, Fox Crossing, Combined Locks, Kaukauna, Fox Cities, Greenville, Brillion, Chilton, Fox Valley, Harrison, Kimberley, Sherwood, Waukesha, Oshkosh, Eau Claire, Janesville, West Allis, Lacrosse, Port Washington, Sheboygan, Crandon, Crivitz, Fremont, Friendship, Gillett, Denmark, De Pere, Egg Harbor, Elkhart Lake, Door County, Sturgeon Bay, Fond du Lac, Madison, Green Bay, Suring, Tigerton, Tomahawk, Townsend, Two Rivers, New Berlin, Ashwaubenon, Baraboo, Manitowoc, Sun Prairie, Wisconsin Dells, Grand Chute, Superior, Sheboygan, Mount Pleasant, Sheboygan Falls, Weyauwega, Wild Rose, Winneconne, Wisconsin Rapids, Wittenberg, Wrightstown, Sherwood, Shiocton, Sister Bay, Stephenson, Stevens Point, Stratford, & Wausau.

Milwaukee Metro Area

Serving the Greater Milwaukee Metro Area including Kenosha, Racine, Brookfield, Beloit, Greenfield, Menomonee Falls, Franklin, Oak Creek, Elkhorn, North Shore, Shorewood, Oconomowoc, Port Washington, Sussex, Fort Atkinson, Cedarburg, Burlington, Glendale, Whitefish Bay, Fox Point, West Bend, River Hills, Bayside, Wauwatosa, West Allis, Mequon, Grafton, West Milwaukee Brown Deer, Greendale, Hales Corners, Cudahy, St. Francis, MKE, North Milwaukee, South Milwaukee, MKE Third Ward, MKE Fifth Ward, & MKE Walkers Point.

Upper Michgian

Serving the Upper Peninsula of Michigan including: Marquette, Sault Ste Marie, Escanaba, Menominee, Houghton, Hancock, Iron Mountain, Ishpeming, Kingsford, Iron River, Soo Junction, Skandia, Ironwood, & Norway.

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RanderCom also Services:   Abbotsford, Abrams, Adams, Algoma, Amherst, Antigo, Appleton, Athelstane, Ashwaubenon, Baraboo, Beaver Dam, Bellevue, Berlin, Black Creek, Bonduel, Brillion, Brussels, Casco, Cecil, Chilton, Clintonville, Combined Locks, Crandon, Crivitz, Denmark, De Pere, Egg Harbor, Elkhart Lake, Escanaba, Fond du Lac, Forrest Junction, Fox Cities, Fox Crossing, Freedom, Fremont, Friendship, Gillett, Grafton, Grand Chute, Gresham, Green Bay, Green Lake, Greenleaf, Greenville, Hartford, Hobart, Horicon, Hortonville, Howard, Howards Grove, Kaukauna, Kewaskum, Kewaunee, Keil, Kimberly, Lakewood, Larson, Little Chute, Lomira, Luxemburg, Madison, Manitowoc, Marathon City, Marinette, Maribel, Marion, Marshfield, Mauston, Mayville, Medford, Menasha, Menominee, Menomonee Falls, Mequon, Merrill, Milwaukee, Mishicot, Montello, Mosinee, Mountain, Neenah, Nekoosa, New Holstein, New London, North Fond du Lac, Oconto, Oconto Falls, Omro, Oostburg, Oshkosh, Pembine, Peshtigo, Plainfield, Plover, Plymouth, Portage, Port Edwards, Port Washington, Pound, Pulaski, Reedsville, Ripon, Rosholt, Rothschild, Schofield, Seymour, Shawano, Sheboygan, Sheboygan Falls, Sherwood, Shiocton, Sister Bay, Stephenson, Stevens Point, Stratford, Sturgeon Bay, Suamico, Sun Prairie, Suring, Tigerton, Tomahawk, Townsend, Two Rivers, Upper Michigan, Valders, Watertown, Waukesha, Waupaca, Waupun, Wausau, Wausaukee, Wautoma, West Bend, Weyauwega, Wild Rose, Winneconne, Wisconsin Rapids, Wittenberg, Wrightstown 

Eliminating Robocalls at your Business

The time spent dealing with robocalls can be frustrating and take away from business productivity, especially for small business owners who may be asking employees to step away from work to answer phones.  One simple solution to eliminate those robocalls is to utilize your phone’s auto attendant feature.  Auto attendant is pretty common on most business phones.  The way it works is that you essentially trick the robocaller by forcing it to make a selection.  

When a call comes in, it goes to the auto attendant, which is essentially a list of choices.  For instance, the auto attendant could ask the caller to, “press 1 for sales, press 2 for service, or press 3 to speak to an office assistant.”  By creating this selection menu, you set up a system that will cause the robocalls to be dropped.  Robocalls are not designed to make a selection, so the call does not go through and your employees are not interrupted from their work to deal with unnecessary calls.  Contact RanderCom if you need assistance setting up auto attendant on your phone.

Customer Relationship Management System Through Your Phone

Are you a small business owner who thinks a Customer Relationship Management (CRM) System is out of your league?  Does the cost of these systems just seem to high?  Nextiva introduced the NextOS, which levels the playing field for small businesses.  The NextOS uses your phone system as the platform for a CRM system.  It integrates your phone system with other customer communication records.  When a customer calls, you automatically get real-time information about that customer, as well as a history of interactions with that customer.  NextOS is an excellent option for small businesses to utilize the CRM system at an affordable price.

NextOS includes four main features that will make your business run more efficiently:

  1. Call Pop – When a customer calls, account information, sentiment, and past interactions show up right on your screen.  You will know your customers instantly when they call your business.
  2. Sentiment Analysis – Track every interaction customers have had with your business. See their past experiences to get a complete picture of their customer journey.
  3. Analytics – Get real insights on your entire business. Understand customers down to an individual level.  Collect your best insights onto data dashboards.
  4. Automation – Free your entire company from busywork with automations that utilize your business data to make smart decisions on autopilot.

Call RanderCom at (920) 731-3944 to learn more about NextOS and its affordable pricing. 

Outsourcing IT for your Small Business

As a small business owner, you have many things to think about other than just your products or services.  In our technology age, IT is one of those components of business that cannot be avoided.  But who has the time and resources to hire an IT specialist?  Outsourcing your IT has many benefits, but the two most significant benefits of outsourcing your small business IT are outlined below. 

  1.  COST!
    Hiring an on-site IT employee can be extremely costly.  In addition to an added salary, you need to make sure your IT specialist has the necessary equipment and most up-to-date training.  Outsourcing your IT allows you to transfer what would be a fixed cost to a variable cost that you can budget for appropriately.  Therefore, you have more control to pay for what is needed.

  2. Quality and Experience
    Do you understand IT lingo?  How do you know what qualifications to look for when you are hiring?  Outsourcing your IT guarantees that your business IT needs will be in the hands of an expert who has experience.  By outsourcing your IT, you can focus your time and energy on your business goals rather than IT decisions.  

Check out our IT Support page or Contact Us to see how RanderCom can help you with your small business IT needs.