IT Support & Service | Appleton, WI

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Effective and efficient information technology is critical to business success. Yet managing technology, staying up to date, and troubleshooting IT issues is a full time job. That’s why savvy small and medium sized businesses partner with RanderCom for IT support and managed IT services in Appleton, Oshkosh, Fond du Lac, and communities across northeastern Wisconsin.

Business technology and IT systems need to work for your business. That means they need to be reliable, efficient, dynamic, and comprehensive. The last thing you need are IT systems, hardware, and software that are a drain on your company’s monetary and staff resources. But IT issues are inevitable; that’s when you call RanderCom.

At RanderCom, we support small and medium sized businesses with expert managed IT services and IT support in Appleton and across northeastern Wisconsin with expert managed IT and IT support services setup and remote PC support, remote access configuration and setup, network router and switch configuration, firewall configuration and support, VPN setup, hardware configuration and support, printer support, server maintenance and new server build out, WiFi access point installation, software support, and more.

Whether you’re looking for a trusted IT provider or help with a specific aspect of your business technology, the experts at RanderCom can help.

Our IT Support & IT Managed Service Offerings

Network Router & Switch Configuration

Your business will be more successful with a network that is configured to meet your needs. Let us help set up your business network switches, routers, and wireless access points, connecting all your employees to achieve your communications objectives. Source fast and reliable internet, implement wifi network to keep your business online and connected.

Firewall Configuration & Support

Unfortunately, your business data and assets are always at risk and network security has never been more important. Effectively protecting your business information, data, and technology begins with establishing a strong firewall. RanderCom can support all aspects of firewall configuration, maintenance, upgrading, and troubleshooting. Provide tools for employee training, Auditing for any compliance needs, and security hardening for devices and accounts. Managed Anti-Virus/ Ransomware protection.

VPN Setup

Today’s move toward a more remote workforce means a greater need for secure connectivity across networks. A business VPN can help ensure your remote or branch employees can access the data, files, applications, and technology they need to do their jobs while remaining protected against data interception or malicious actors. We can consult with you on the right VPN for your network and perform VPN installation and setup.

Remote Access Configuration & Setup

Whether you have an entirely remote workforce, employees who travel as part of their jobs, team members who take their laptops home at night or a combination of the above, you need to ensure your team can securely access your network from anywhere. At RanderCom, we help businesses establish secure remote access connections for their employees no matter where they’re located.

Remote PC Support

Computer problems can stop your employees from doing their jobs, and waiting around for a technician visit is often not an option. At RanderCom, we can use a secure remote connection to diagnose, troubleshoot, and solve PC issues quickly and effectively so you can get back to business.

Hardware Configuration & Support

Make your hardware work for your business with the support of our experts at RanderCom. We will work with you to determine whether you have the hardware that meets your needs and how that hardware can best be configured to increase efficiency, improve performance, and drastically reduce downtime. PC setup and support, both on-site and remote. Server build-out and regular maintenance to keep your network secure.

PC Setup

Few businesses run without the help of computers, and most businesses need at least one computer per employee. Get the support you need in ensuring you have the right PC hardware and software to meet your business needs, and that they are configured in the most efficient way possible. At RanderCom, we provide setup support, remote PC support, and general troubleshooting for your network to ensure your business runs as smoothly as possible.

Printers (Laser & Label)

RanderCom can help ensure your business has the right printer or printers to meet your needs. Each industry uses printers for different functions, and you have options when it comes to selecting the right printers for your office. We can consult with you on your printer options, help with installation and setup, and provide ongoing printer maintenance support.

New Server Build-out

If you’re just getting your business up and running, one of the key components you will build out is your client/server network. Let the team at RanderCom help you establish a server that has the right balance of memory, storage, and processing power to support your employees and business goals. We can help with both the hardware and software components of your server build-out. Assist with using technology to help scale your business. Provide an excellent employee experience and reduce the need for legacy paper based processes.

Server Maintenance

A well-functioning server is critical to your business network, and server downtime can result in lost time, money, and client communication. At RanderCom, we take a proactive approach to server maintenance, ensuring your server is up-to-date and prepared to handle the needs of your network. This strategy results in significantly less downtime for our clients.

WiFi Access Point Installation & Setup

Your employees and visitors deserve a secure, reliable connection no matter where in your office they’re working, and WiFi access points are the way to achieve this. At RanderCom, we help businesses in Appleton, Oshkosh, Milwaukee, Green Bay, Door County, and surrounding communities install and set up WiFi access points that allow many devices to connect to their networks simultaneously.

Software Support

No matter what type of business you run, it’s highly likely you rely on several types of software to achieve your goals and meet the needs of your employees and customers. But that doesn’t mean your software always works the way you want it to. At RanderCom, we help our business clients with a wide range of software support services. Contact us today with questions and to learn more about how we can help you with your software. General software support and assistance, cloud based software support and Microsoft 365/ Google Workspace setup and maintenance.

Cyber Security

With increasingly sophisticated cyber threats popping up every day, having an effective combination of strategies and technologies in place can help protect your valuable data and keep your small business safe from attack. Whether you need help fixing a current problem, or coming up with a strategy to reduce your risk, Randercom can help.

General Troubleshooting & IT Support

No technology is perfect, and no business professional is perfect in their interactions with technology. But you don’t have to go it alone when it comes to managing day-to-day technology challenges. RanderCom is the trusted business partner for IT support in Appleton. We are a company of real people with real expertise in all aspects of small and medium-sized business technology and we can’t wait to support you.

Other RanderCom Services

In addition to managed IT and IT support services, we help businesses with business security cameras, managed IT services, IT support, access control, and building alarms in Appleton and communities across northeastern Wisconsin.

IT Services Frequently Asked Questions

Why does my business need a managed IT/managed services provider?

The answer is simple: because you are busy running your business. IT and technology are critical to your business success, yet installing, maintaining, and dealing with tech issues can eat up hours or days of your time. By partnering with an experienced Appleton managed IT services company like RanderCom, you can focus on what you love about your work and leave rest to us.

At RanderCom, we are proud to provide small and medium sized businesses across northeastern Wisconsin with a wide range of IT support services, from initial hardware, software, network, and firewall configuration and setup to ongoing maintenance, updates, and troubleshooting. With more and more businesses offering the flexibility of remote work to employees, we can help your business adapt your IT systems to ensure your employees can securely and reliably access your network and applications to continue doing their jobs. Another highlight of working with RanderCom is, when things go wrong, you know exactly who to call for help. We pride ourselves on being able to troubleshoot and solve IT issues quickly and effectively for our clients.

IT may not be your thing, but it’s critical to your business — let RanderCom help your business succeed.

Why should I choose RanderCom over other IT support companies?

At RanderCom, we are proud to be true partners with our clients, getting to know them and their business personally so we can offer customized IT support services. What sets us apart from the competition is our personal approach, our integrity, and our decades of expertise. In fact, we’ve been serving clients in Appleton with IT support and IT managed services for over 35 years. Are you looking for IT support from a real person rather than yet another faceless system? RanderCom is the partner for you.

What value does RanderCom to bring to my business?

We provide a cost-effective way to provide for your specific IT needs. We can reduce the worry of daily IT requests or projects and let you focus on your day. RanderCom also gives you peace of mind knowing we are able to watch your business for any threats both inside and out.

What IT support services do you provide?

The team at RanderCom has a broad range of expertise, so we are able to provide a variety of IT support and IT management services. These include remote PC support and PC setup, server setup and maintenance, network router and switch configuration, firewall configuration and setup, WIFI access point installation and setup, VPN setup and configuration, hardware configuration and maintenance, software support, remote access configuration and setup, general troubleshooting, and more.

Can I just buy my own IT equipment and managed it myself?

RanderCom has years of IT experience. Being able to correctly identify your needs and choose a cost-effective solution. We have the expertise to be able to secure it properly and integrate it to existing platforms that you may be using now.

Why is cyber security important?

As a small business owner, you know that staying up to date on the latest technology trends is critical for your success. But it’s not just about the new and exciting tech advances—you also need to make sure you’re taking steps to reinforce your cyber security defense. With increasingly sophisticated cyber threats popping up every day, having an effective combination of strategies and technologies in place can help protect your valuable data and keep your small business safe from attack. So let’s quickly discuss why cyber security is so important for businesses of all sizes and offer key tips on how to protect yourself in today’s digital landscape:

1. The Importance of Cyber Security

Cyber security is now more important than ever for protecting your small business. Cybercrime is on the rise, costing businesses billions of dollars each year in damages and lost revenue. As a business owner, you need to be aware of why you should prioritize cyber security, why it’s so essential, and why your data is at risk.

Without the proper measures in place, criminals can access sensitive, such as customer data or banking information and use it for malicious purposes such as identity theft or even fraud. It’s also important to take steps to protect against potential sabotage from competitors.

2. Types of Cyber Threats

Cyber threats come in many forms and they can be extremely damaging if not properly managed. Common cyber threats include malware, phishing emails, ransomware, and data breaches.

Malware is a type of malicious software that can be used to access confidential data. It can be spread through email attachments, downloads from infected websites, or even malicious links.

Phishing emails are another form of cyber attack. These messages appear to be legitimate and often include personal information or requests for confidential data such as passwords or credit card numbers.

Ransomware is a type of malicious software that can encrypt your business data, preventing you from accessing it until you pay a ransom.

Data breaches are also a major cyber threat. These occur when hackers gain access to sensitive information, such as customer records or financial data.

3. Strategies for Protecting Your Business

Fortunately, there are several steps you can take to protect your small business from the potential dangers of cyber threats. It’s important to invest in cyber security software or managed IT support, like what Randercom offers, that can detect and prevent malicious activities, as well as keep your systems up to date with the latest security patches. You should also have strong passwords in place for all of your accounts, use two-factor authentication whenever possible, and educate your employees about best practices for staying safe online.

By taking these proactive steps to protect your business data, you can help ensure that your small business stays secure and continues to thrive.

Conclusion

Cyber threats are a very real concern for businesses of all sizes and should not be taken lightly. The importance of cyber security cannot be overstated, as it is essential for protecting valuable data and keeping your business safe from attack

If you have IT support or cyber security needs, be sure to reach out to Randercom today.

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Products & Services

Managed IT Support & Service

Supporting businesses in northeastern Wisconsin with a wide range of expert IT support services, including network configuration, remote access connections, firewall setup, cyber security services, hardware and software, WiFi access points, general troubleshooting, and fully managed IT support. Learn more about our Appleton managed IT support services.

Business Phone Systems

Helping businesses meet their communications goals by selecting, installing, and managing business phone systems. Options include hosted VoIP, premise-based, and hybrid phone systems. Learn more about our business phone system offerings, including VoIP in Appleton and surrounding communities.

Surveillance

Protect your business from intrusion, theft, and vandalism with a customized business security system. We offer a variety of options to keep your business safe: business security cameras, alarms, access control, 24-hour monitoring, video feed access from mobile devices, and more. Learn more about how we can help you with business security systems in Appleton and beyond

Access Control

Don’t leave your business vulnerable with an old lock-and-key system. New access control technology lets you take control of your building security. RanderCom can help you with all your access control and building alarm needs, including key fob and card systems, 24-hour monitoring, network connected alarms, application-based systems, and much more. For more information about access control systems in Appleton

Voice & Data Services

Revolutionize the way your employees and customers communicate with you by upgrading your voice and data system. At RanderCom, we are experts at helping businesses convert to a convenient single system that provides exceptional phone call quality and easy connectivity. We offer SIP trunking technology, IP-based solutions, VoIP, and voice and data systems in Appleton and surrounding communities. Learn more about our voice and data services.

Paging & Intercom

Today’s paging and intercom technology is so advanced, it’s worth exploring your options if you’re still on an old analog system. At RanderCom, we know that schools and businesses in every industry have strict regulations for their mass notification systems, so we offer the best products from Valcom and Bogen to meet your exact needs. IP connectivity offers flexibility and enhanced security, while other innovative features allow you to customize your communications system. Learn more about our paging and intercom offerings here.

Cabling & Wiring

Nearly every technology and communications system in your business relies on a complicated network of cabling and wiring. Each of these systems needs to be configured to ensure maximum efficiency and connectivity to other systems. At RanderCom, we support businesses of all types with their entire cabling and wiring network. From installation to maintenance, troubleshooting to upgrades, we can help you with low voltage, data transmission, and all other types of cabling and wiring. Learn more about our cabling and wiring services by clicking here.

Maintenance & Tech Support

At RanderCom, we can help you with the entire spectrum of system installation, maintenance, and upgrading needs. We specialize in VoIP and phone system solutions; security, access control, and alarm systems; managed IT support and IT services, and more. Learn more about how we can help your business maintain and troubleshoot your data and communications systems.

Electrical Services

If you have an electrical project for your home or business, give us a call. We offer residential & commercial electrical services, such as indoor & outdoor lighting, parking lot lighting, wiring, signage, exit signs, ceiling fans, and more. Need an electrician in Appleton? Learn more about our electrical services.

Serving Wisconsin & Upper Michigan since 1994

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Why Work With RanderCom?

Small & Mid-sized Business Focused

While we help businesses of all sizes with their phone system, security, and managed IT services in Appleton and surrounding communities, we specialize in supporting small and mid-sized businesses.

Affordable Technology Solutions

Your employees and customers deserve to interact with your business through reliable, convenient, and efficient technology systems. Let us help you find the technology you need at prices that won’t break the bank.

Locally Owned & Operated

We are a proud, local Appleton business that has served this community for more than 35 years! Learn how RanderCom can help your business with security, IT support, and business phone systems in Appleton and beyond.

One Stop Shop

At RanderCom, we do it all, from planning and consulting, to installation, implementation, maintenance, troubleshooting, and upgrading. When you work with RanderCom, you only need to make one call!

Emphasizing Quality & Integrity

We live every day by our core values: relationship-building and personalized attention to each and every client. We know that your needs are different from the business next door or down the street. Let us help you find quality, customized solutions for all your tech, phone, and security needs.

What Our Clients Have to Say

5.0 rating out of 29 reviews

Richhard Smoker

03:01 26 Mar 22

Your renovations look nice

Courtney Kohlhoff

21:45 06 Mar 22

Randercom was simply amazing to do business with. They took my dream and evolved it to something even better than I could imagine. They completed the project timely, they answered all of my questions, and they gave superior service. Rob and Dylan (Yes - this is a small business; I got to meet the people I was actually working with) were so wonderful throughout the entire process. Hire Randercom - they will work within your budget and will far exceed expectations. We are a retail store that needed increased communication abilities and professionalism with customers and staff. And our phone and intercom project actually had an ROI of 6 years. So not only did they improve our operations - but they saved us money. Thanks guys - we are very appreciative! We love our new phones and intercom system.

Timbercrest Dental

22:21 15 Feb 22

We recently switched our phone system for the dental office to Randercom and from the get go, Mike & Ryan, have been incredibly helpful and accommodating to what our office needs are. We would highly recommend Randercom to any business as we know how pertinent it is to have that line of communication with our patients. Now it is just a matter of educating ourselves with these new phones since we used to work with a dinosaur generic system previously! 😀

PSP 97

18:03 14 Feb 22

The Randercom team and Dylan did an amazing job installing new security camera, rewired and relocate some existing cameras. It works beautifully. Thank you!

Dennis Bonn

14:33 30 Nov 21

Very happy with the overall experience! All of the RanderCom folks are extremely professional and easy to work with. They are honest and fair and great communicators. I will certainly use them again, and you should too!

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