RanderCom’s Service Area – Wisconsin and Upper Michigan
Headquarted in Appleton, Wisconsin in the Fox Valley ~ RanderCom provides sales, installation and services including business phone systems, surveillance security camera systems, access control systems, paging & intercom systems, voice & data services, cabling & wiring, IT support and technical support.
Commitment to Customer Care
RanderCom’s consultative approach includes planning, installation and implementation of customized communication and security solutions to small and mid-size businesses throughout Northeastern Wisconsin, Southern Wisconsin, Central Wisconsin, Northern Wisconsin, Door County, Southwestern Wisconsin and Northern Michigan / Upper Michigan. Our professional staff takes time to understand a business’s requirements before making a recommendation.
Fox Valley
Fox ValleyServing the Fox Valley of Wisconsin & surrounding area including Appleton, Neenah, Menasha, Little Chute, Hortonville, Fox Crossing, Combined Locks, Kaukauna, Fox Cities, Greenville, Brillion, Chilton, Fox Valley, Harrison, Kimberley, Sherwood, Waukesha, Oshkosh, Eau Claire, Janesville, West Allis, Lacrosse, Port Washington, Sheboygan, Crandon, Crivitz, Fremont, Friendship, Gillett, Denmark, De Pere, Egg Harbor, Elkhart Lake, Door County, Sturgeon Bay, Fond du Lac, Madison, Green Bay, Suring, Tigerton, Tomahawk, Townsend, Two Rivers, New Berlin, Ashwaubenon, Baraboo, Manitowoc, Sun Prairie, Wisconsin Dells, Grand Chute, Superior, Sheboygan, Mount Pleasant, Sheboygan Falls, Weyauwega, Wild Rose, Winneconne, Wisconsin Rapids, Wittenberg, Wrightstown, Sherwood, Shiocton, Sister Bay, Stephenson, Stevens Point, Stratford, & Wausau.
Milwaukee Metro Area
Serving the Greater Milwaukee Metro Area including Kenosha, Racine, Brookfield, Beloit, Greenfield, Menomonee Falls, Franklin, Oak Creek, Elkhorn, North Shore, Shorewood, Oconomowoc, Port Washington, Sussex, Fort Atkinson, Cedarburg, Burlington, Glendale, Whitefish Bay, Fox Point, West Bend, River Hills, Bayside, Wauwatosa, West Allis, Mequon, Grafton, West Milwaukee Brown Deer, Greendale, Hales Corners, Cudahy, St. Francis, MKE, North Milwaukee, South Milwaukee, MKE Third Ward, MKE Fifth Ward, & MKE Walkers Point.
Upper Michgian
Serving the Upper Peninsula of Michigan including: Marquette, Sault Ste Marie, Escanaba, Menominee, Houghton, Hancock, Iron Mountain, Ishpeming, Kingsford, Iron River, Soo Junction, Skandia, Ironwood, & Norway.
RanderCom also Services: Abbotsford, Abrams, Adams, Algoma, Amherst, Antigo, Appleton, Athelstane, Ashwaubenon, Baraboo, Beaver Dam, Bellevue, Berlin, Black Creek, Bonduel, Brillion, Brussels, Casco, Cecil, Chilton, Clintonville, Combined Locks, Crandon, Crivitz, Denmark, De Pere, Egg Harbor, Elkhart Lake, Escanaba, Fond du Lac, Forrest Junction, Fox Cities, Fox Crossing, Freedom, Fremont, Friendship, Gillett, Grafton, Grand Chute, Gresham, Green Bay, Green Lake, Greenleaf, Greenville, Hartford, Hobart, Horicon, Hortonville, Howard, Howards Grove, Kaukauna, Kewaskum, Kewaunee, Keil, Kimberly, Lakewood, Larson, Little Chute, Lomira, Luxemburg, Madison, Manitowoc, Marathon City, Marinette, Maribel, Marion, Marshfield, Mauston, Mayville, Medford, Menasha, Menominee, Menomonee Falls, Mequon, Merrill, Milwaukee, Mishicot, Montello, Mosinee, Mountain, Neenah, Nekoosa, New Holstein, New London, North Fond du Lac, Oconto, Oconto Falls, Omro, Oostburg, Oshkosh, Pembine, Peshtigo, Plainfield, Plover, Plymouth, Portage, Port Edwards, Port Washington, Pound, Pulaski, Reedsville, Ripon, Rosholt, Rothschild, Schofield, Seymour, Shawano, Sheboygan, Sheboygan Falls, Sherwood, Shiocton, Sister Bay, Stephenson, Stevens Point, Stratford, Sturgeon Bay, Suamico, Sun Prairie, Suring, Tigerton, Tomahawk, Townsend, Two Rivers, Upper Michigan, Valders, Watertown, Waukesha, Waupaca, Waupun, Wausau, Wausaukee, Wautoma, West Bend, Weyauwega, Wild Rose, Winneconne, Wisconsin Rapids, Wittenberg, Wrightstown
Eliminating Robocalls at your Business
The time spent dealing with robocalls can be frustrating and take away from business productivity, especially for small business owners who may be asking employees to step away from work to answer phones. One simple solution to eliminate those robocalls is to utilize your phone’s auto attendant feature. Auto attendant is pretty common on most business phones. The way it works is that you essentially trick the robocaller by forcing it to make a selection. 
When a call comes in, it goes to the auto attendant, which is essentially a list of choices. For instance, the auto attendant could ask the caller to, “press 1 for sales, press 2 for service, or press 3 to speak to an office assistant.” By creating this selection menu, you set up a system that will cause the robocalls to be dropped. Robocalls are not designed to make a selection, so the call does not go through and your employees are not interrupted from their work to deal with unnecessary calls. Contact RanderCom if you need assistance setting up auto attendant on your phone.
Customer Relationship Management System Through Your Phone
Are you a small business owner who thinks a Customer Relationship Management (CRM) System is out of your league? Does the cost of these systems just seem to high? Nextiva introduced the NextOS, which levels the playing field for small businesses. The NextOS uses your phone system as the platform for a CRM system. It integrates your phone system with other customer communication records. When a customer calls, you automatically get real-time information about that customer, as well as a history of interactions with that customer. NextOS is an excellent option for small businesses to utilize the CRM system at an affordable price.
NextOS includes four main features that will make your business run more efficiently:
- Call Pop – When a customer calls, account information, sentiment, and past interactions show up right on your screen. You will know your customers instantly when they call your business.
- Sentiment Analysis – Track every interaction customers have had with your business. See their past experiences to get a complete picture of their customer journey.
- Analytics – Get real insights on your entire business. Understand customers down to an individual level. Collect your best insights onto data dashboards.
- Automation – Free your entire company from busywork with automations that utilize your business data to make smart decisions on autopilot.
Call RanderCom at (920) 731-3944 to learn more about NextOS and its affordable pricing.
Outsourcing IT for your Small Business
As a small business owner, you have many things to think about other than just your products or services. In our technology age, IT is one of those components of business that cannot be avoided. But who has the time and resources to hire an IT specialist? Outsourcing your IT has many benefits, but the two most significant benefits of outsourcing your small business IT are outlined below.
- COST!
Hiring an on-site IT employee can be extremely costly. In addition to an added salary, you need to make sure your IT specialist has the necessary equipment and most up-to-date training. Outsourcing your IT allows you to transfer what would be a fixed cost to a variable cost that you can budget for appropriately. Therefore, you have more control to pay for what is needed. - Quality and Experience
Do you understand IT lingo? How do you know what qualifications to look for when you are hiring? Outsourcing your IT guarantees that your business IT needs will be in the hands of an expert who has experience. By outsourcing your IT, you can focus your time and energy on your business goals rather than IT decisions.
Check out our IT Support page or Contact Us to see how RanderCom can help you with your small business IT needs.
5 Reasons to Switch your Small Business Phone to VoIP
This video explains how switching your business phones to a VoIP system can save you time and money! VoIP systems are a popular choice as a small business phone system because they offer advanced features at an affordable cost.
Why Having a Business Phone System is Important
In the age of the internet, it’s easier than ever for businesses to communicate with just about anybody in the world through text or email. We’ve grown accustomed to typing a message and having it arrive to its designated receiver in seconds. But one thing that hasn’t changed is the desire for personal interaction. In a world where it’s becoming increasingly common to be sent an email or be directed through an impersonal, robotic automated operator, any business who integrates a phone system is a step above the rest in terms of team communication and customer satisfaction. The way businesses interact with people – whether internally, or with its customers, speaks volumes, and the ability to call and connect with somebody has the potential to greatly enrich the customer experience. A business phone system may not seem like a drastic improvement, but it offers a lot of benefits to small businesses.
- Phone systems provide customers a secure and reliable way to communicate with members of your team. Giving your company a voice can help improve customer service, as well as increase sales.
- Having one centralized phone system is more cost effective and less of a security risk than paying for a mobile line for every team member. It is also easy to add more lines to the phone system as your company expands.
- Seamlessly connect team members to ensure that every person on your team is only a phone call away. Business phone systems makes team members accessible, and improves communication to keep your company operating smoothly and help it reach its full potential.
RanderCom is an authorized NEC dealer in Wisconsin and Michigan, and an authorized agent for several different hosted/hybrid providers. If your company is ready to foster a more personal connection to your customers, RanderCom can help. To learn more about what we can do for your business click here or call us at (920) 731- 3944.
What is VoIP?
What it is:
VoIP (Voice over Internet Protocol) is a service which allows you to wirelessly make phone calls over IP networks such as the internet. Through the use of an application or adaptor, you no longer need to rely on a traditional telephone line or long-distance service to communicate. As long as you have access to high speed internet, VoIP makes it possible to convert verbal communication into digital signals which is then sent to its designated receiver before being converted into a regular telephone signal. Because of this, people are now able to make calls anywhere.
What this means:
With VoIP, no matter where you are in the world, as long as you have access to a smart phone with VoIP capabilities or an application from a VoIP expert, you have the ability to reach your consumer. VoIP allows businesses to interact with customers as if they were in the same city, when they may be on the other side of the world. Through the use of VoIP systems, businesses are now able to break into markets previously unavailable to them, and are able to provide products and services no matter where their consumer is located. For local businesses, VoIP has the potential to provide global visibility and greater accessibility.
What you need:
To begin making calls using VoIP, you’ll need access to high speed internet. Additionally, an adaptor or special phone may be required. Providers of VoIP services will work with you to figure out the best way for you to begin communicating to your global audience. If your company is ready to embrace this new technology and start making a global impact, RanderCom can help. To learn more about what we can do for your business click here or call us at (920) 731- 3944.
5 Ways a Small Business Can Reduce IT Costs and Increase Value
5 methods for small companies to minimize their IT prices without decreasing the worth that it supplies.
