If you’re on the lookout for a new business phone system or system upgrade, you’ve likely realized by now that phone system types vary greatly. A small business or startup company may begin with a single line phone system and soon expand to a multi-line phone system with 4 lines, 10 lines, 50 lines, or more. Before you can move on to the key features that your business needs in a phone system, it helps to understand the basics of office phone system types, including:

 

Premise-Based Business Phone System
Most businesses with one location and more than 10 employees rely on a premise-based phone system. These systems are versatile and can support more complex communication processes in a medium to large company.  Although a premise-based phone system may cost more upfront, it is easily customizable to grow with a business.  These systems can be digital, or IP based.  So even digital systems can take advantage of new VoIP technology to run the digital service over a data connection which eliminates the need for traditional phone lines.  The existing cable infrastructure at your business will likely determine what system will work best.  If your company has an IT person, a premise-based system will likely be more appealing.  Learn more

 

Hosted VoIP Business Phone System
The newest business phone system technology connects directly to the Internet to communicate seamlessly with multiple offices or remote employees.  These systems rely only on the data/internet connection at your business and there is no need for traditional phone lines with a hosted system.  Typically, there is minimal upfront cost and the ongoing monthly rates are quite reasonable based on how many phones/users you have at your business. A hosted system is convenient since there is no expensive equipment to buy or maintain.  Hosted Systems often appeal to small companies with under 15 phones/users.  Larger companies also gravitate toward Hosted systems if they have remote employees, several different locations or want the simplicity/scalability of a hosted system.  Learn more

 

Hybrid Business Phone System
There are several hybrid systems that offer some of the benefits of both hosted and premise-based systems.  The on-site equipment is reduced to a minimum, so the upfront costs are less than premise-based systems.  The ongoing monthly costs typically settle in between premise-based and hosted systems.  They are also easy to manage and the provider is readily available for technical support.  Learn more

 

Don’t let the terminology scare you off!  RanderCom is an authorized NEC dealer in Wisconsin and Michigan.  We are also authorized agents for several different hosted/hybrid providers.  RanderCom can help you determine what option is best for your business!

 

Premise-Based Business Telephone Systems (NEC)

When contemplating the purchase of a telephone system by NEC, your options range from a traditional key phone system to larger, server-based PBX systems, which offer the features that only large corporations could afford in the past.  Any telephone system by NEC will be low maintenance. Like many telecommunications companies these days, NEC understands that small businesses cannot afford to employ large information technology departments to maintain their communications systems.  Features of NEC:

Interchangeable cards:  Interchangeable cards are NEC’s answer to prolonged and labor-intensive application upgrades: they allow companies to expand features as needed without the need for long implementation processes. Users can now add applications simply by installing an interface card. Businesses using NEC phone systems can add communication features such as voicemail, automatic call distribution systems, conference calling, and even voice over Internet protocol (VoIP) services easily and without expensive installation costs.

 

Bundled phone solutions: NEC phone systems also come in cost-effective, bundled solutions. These special telephone systems are designed and configured to meet the needs and growth of any small business. Since they are bundled, they offer a cost-effective way to have innovative technologies without the high cost of implementation.

 

Eliminating Costly Office Equipment:  NEC also offers business solutions for specific communication needs. A telephone system by NEC can now be configured with IP telephony technology, allowing you to communicate through the Internet globally, and at a lower cost than traditional landlines. NEC also offers business solutions for remote workers or home offices. Through the use of NEC’s document systems, digital faxing, copying, and network printing features can also be added to any NEC phone system, eliminating the need for additional costly office equipment.

 

Office Phone Systems to Suit Every Business Model:  NEC markets a full line of office phone systems designed to meet the needs of nearly every business model, from small enterprises to large corporations. Their introductory systems, providing support for between 4 and 64 phone lines, are highly scalable and can be expanded to grow with your business, ultimately servicing more than 500 terminals before it becomes necessary to upgrade to an entirely new system. NEC office phone systems are highly versatile and can be tailored to support either IP and cloud-based networks or traditional PBX telephone services.

Included in NEC’s broad line of products are the following office phone system platforms designed for use in small to medium-sized businesses:

Univerge SV9100: NEC’s latest communications platform for small business comes complete with server and compatible handsets. Supports both wired and wireless networks and can be configured to accommodate between 10 and 800 users. Can work as an IP system, digital PBX system, or a combination of both.

SL2100 Communications System: Designed primarily for small businesses and/or home office environments. Reliable and easy to use, this system gives small business entrepreneurs the networking power of larger organizations. Supports both wired and wireless networks, with specific mobile applications for remote workers.

In addition to office networking systems, NEC produces a full line of desktop and softphone terminals designed to integrate smoothly with their proprietary office phone systems. NEC’s line of desktop digital phones and mobile handsets offer exceptional value, ergonomic styling, and highly customizable features.

 

Advanced Features for Greater Productivity: NEC’s office phone systems for small business deliver a feature-rich communications environment that aids in the efficiency and productivity of any enterprise. Whether coupled to a traditional telephone network or harnessed to the cloud, NEC’s phone systems offer outstanding hardware and software features that deliver improved connectivity for you, your employees, and your customers.

Standout features of NEC office phone systems include:

Interactive Voice Response (IVR): Programmable auto-attendant allows for the creations of self-service menus and customized messages to make it easier for callers to access the information they need

Call Screening: A virtual assistant announces callers, allowing you to accept or transfer the call as desired

Call Twinning: Assigned phone lines can be programmed to ring on multiple devices at the same time, ensuring that important calls are never missed during a busy work day

Smart Directories: Office directories can be accessed online, allowing for quicker access to colleague extensions

Call Recording: Calls can be recorded on demand, to be referenced at a later date for review or training purposes

Call Management: Place calls, schedule conferences, and monitor employee usage patterns through an easy to use online interface

Of course, all of NEC’s office phone systems support the traditional features that business owners expect from their communications networks, including: 

Call Waiting
Call Transfer
Interoffice Intercoms
Voicemail
Voicemail to Email
Caller ID
One Number Reach

 

End to End Support:  One of the key features of any office phone system is the level of support that will be provided by parent company and its network of resellers. NEC provides end-to-end technical support through the National Technical Assistance Center (NTAC) and its authorized selling partners. Support is available at all stages of installation, configuration, and operation. Representatives are available both online and via phone to answer questions and troubleshoot any potential problems. Additional online resources provide answers to general information inquiries, as well as providing easy to understand tutorials and software updates for registered users.

 

Affordable Office Phone Solutions for Small Business:  NEC office phone systems for small business are an affordable and highly effective solution to the data and communications demands of the modern marketplace. NEC’s single server technology and modular design keep installation and configuration costs well within the range of most small to medium sized operations. Moreover, the use of VOIP telephone protocols and cloud-based back-up keep day-to-day operational costs to a minimum, saving users money on all of their local and long-distance phone calls. Add to that the increased productivity and efficiency that NEC phone systems bring to the workplace, and you have a cost-effective solution to all of your business’s communication needs.

An efficient and reliable communications network has never been more critical to the success of today’s entrepreneur, and more than ever before small to medium sized businesses are depending on their office phone systems to help them compete in a highly charged marketplace. If the time has come to replace your current office phone system, consider all of the available options and focus on the features your business needs to thrive. Look beyond initial costs and compare and contrast what you are actually getting for your investment. Do the features offered provide the versatility your business needs at this moment? Will the optional system upgrades support your continued growth, or will you ultimately have to invest in yet another phone system? Finally, will you realize long term savings on the costs of operations, including voice and data services as well IT infrastructure? Remember, your communications network is the backbone of your business, and should be a conduit to enhanced productivity and ongoing success.

NEC offers you the opportunity to cut implementation and hardware costs while installing a technologically advanced communication system. From office key phone systems to all-in-one communication solution bundles, NEC provides products that will grow with your business.

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Hosted VoIP Business Phone System

Hosted VoIP is a business phone system technology that connects directly to the Internet to communicate seamlessly with multiple offices or remote employees.  These systems rely only on the data/internet connection at your business. There is no need for traditional phone lines with a hosted system.   Below are some of the benefits of a Hosted VoIP System:

Easily Scalable:  Most Hosted VoIP providers put together plans on a per phone, per user basis.  As you add employees you can easily add phones/users to your existing plan without the worry of purchasing more equipment.  You can take your VoIP system anywhere. There are no limits to what your VoIP solution allows you to accomplish.

 

Low Cost:  Save up to 60% by switching to VoIP. Businesses spend significantly less on setup and monthly costs compared to traditional phone and internet services. Plus, you save money while keeping your company green. Decrease your overall carbon footprint by spending less money per year sending your employees to conferences and business meetings. VoIP gives you the ability to hold multi-person video conferences from any location in the world.

 

Team Collaboration:  The collaboration possibilities are endless. Monitor and modify your employees’ communication, regardless of their location. Hosted VoIP providers give you the ability to manage calls, employees, and locations. Call forwarding gives employees the option to use their business number while on the go.  With Unified Communication you gain access to instant messaging, conference bridges, and one-on-one video conference options.

 

Real-Time Analytics:  Hosted VoIP gives you the option to access real-time call activity instantly. Hosted VoIP providers allow users to generate historical reports and visualize information. You can interpret data and gain better insight into your overall call activity, allowing you to make better business decisions on the fly. Hosted VoIP providers have all the tools you need to properly assess business needs and improve employee performance. This valuable insight will revolutionize your organizational strategy.

 

Reliability:  Hosted VoIP is becoming much more reliable as service provider infrastructure has improved all through the country.  The overwhelming majority of Hosted VoIP users experience virtually no downtime.

 

Freedom:  Hosted VoIP gives you the freedom to do what you want, when you want. You can make calls and manage your system from the Hosted VoIP mobile applications. The application software is very user-friendly, and no IT skills are necessary. Stay connected to your employees, clients, and colleagues with an easy-to-use call forwarding feature. You control how and where you want to be contacted at the click of a button.

 

Failover:  Even with the increased reliability of Hosted VoIP, customers still worry about what will happen if their internet connection is down.  Virtually all Hosted VoIP providers offer automatic failover to another system or mobile phone.  This means that if your internet is down for a brief period, calls will be automatically routed to a secondary source.  No need to worry about missing calls that are vital to your business.

 

User-Friendly:  Hosted VoIP is great for businesses that do not have on-staff IT personnel.  The phones, apps, and features are very user friendly and easy to setup.  The Hosted VoIP provider will always be available for ongoing support if needed.

 

Additional Features:

Advanced Call Center
Barge-In Option
Call Recording
Call Transfer, Park, Intercom, & Paging
Conference Bridge
Extension User Rights
Faxing & Mobile Faxing
Flexible Call Routing
HD Voice Call Clarity
Instant Messaging
Line Pooling & Bursting
Message On Hold (MOH)
Multi-Layer Cloud Auto Attendant
Multi-Location Ring Groups
Number Porting
Paging & Group Paging
Presence Management
Reporting & Analytics
Softphone & Home Office Extensions
Time-Based Call Routing
Unlimited Voicemail
Video Conferencing
Voicemail Groups
Voicemail-To-Email
Web-Based User Administration

 

 

 

 

Hybrid Business Phone System

Hybrid systems offer some of the benefits of both hosted and premise-based systems. They are easy to manage, and the provider is readily available for technical support. Below are some of the key features and benefits:

Hybrid Architecture:  A hybrid business telephone system combines the best of cloud-based and on-premise systems.

 

Call Clarity:  A hybrid business telephone system provides crystal clear call quality, real-time network adaptation, and continuous monitoring services for communications with no delay, echo, distortion, or downtime.

 

Multi-Site Network:  A hybrid system network serves as the cloud-based component of a hybrid architecture.  All of your business communications are dispatched along the best possible path through this network of call routing nodes and secure data centers.  Not only will your communications be fast and high-quality, they will also be continuously optimized in the event of network issues.

 

Multi-Location Flexibility:  A hybrid business telephone system is designed to optimize your operations from one location to several.  All phones are connected and operate as a single system allowing for direct extension dialing, seamless call transfers, ring groups, call queues, and more.

 

End-To-End Business Continuity:  A hybrid business telephone system stands out as the most reliable Unified Communications (UC) system available on the market. This system leverages built-in network monitoring, disaster avoidance, and recovery features that prevent your communications from experiencing lags, jitter, or failure with 99.999% uptime guaranteed.

 

Advanced Unified Communications Features: A hybrid business telephone system is known for having the most complete UC system on the market.  The system comes with built-in advanced features that would be charged as an add-on with other systems. The advanced features suite includes:

Advanced Call Center
Analog Device Support
Call Recording
Call Transfer, Park, Intercom, & Paging
Custom Music / Message On Hold (MOH)
Extension User Rights
Faxing & Mobile Faxing
Find-Me / Follow-Me Call Forwarding
Flexible Call Routing
HD Voice Call Clarity
Instant Messaging
Line Pooling & Bursting
Multi-Layer Cloud Auto Attendant
Multi-Location Ring Groups
Paging & Group Paging
Presence Management
Reporting & Analytics
Softphone & Home Office Extensions
Time-Based Call Routing
Unlimited Conference Calling
Unlimited Voicemail
Video Conferencing
Voicemail Groups
Voicemail-To-Email
Web-Based User Administration