Unified communications (UC) and voice over IP (VoIP) are not only for medium-sized businesses or enterprises. Gotham small business can be helped by some of the cost-effective solutions provided by such basic VoIP features as automated directory assistance, call screening, and call routing. With these and other features, an SB can provide the appearance of as a large business. Let’s look at a few of the basic ways VoIP can make a huge difference in communications for SBs.

Telephony Simplified

Communications will be the lifeline of Gotham Wisconsin business, and VoIP and UC can offer a multitude of benefits over traditional phone lines. VoIP and UC are not just passing fads: they’ve got proven that they can enhance the way clients are handled. In a public switched telephone network (PSTN), calls are routed by having a circuit-switched private branch exchange (PBX), while VoIP is transmitted directly over an Internet line, according to the number of lines and users you have. SBs probably do not need an IP-based PBX which enable it to communicate using an existing broadband line with minimal change.

With VoIP, businesses in Gotham no longer need another switch: the device itself does each of the switching and routing internally. Enterprises may need a separate IP-based PBX for the thousands of lines they need, but it’s not necessary for SBs because VoIP provides many features which are challenging to access from traditional PSTNs. With VoIP, SBs have more control over call forwarding, mailbox, etc., and will place calls from your laptop or pc.

Better Support

PSTN lines are aging and achieving more expensive to repair and replace. These systems often function over a business model designed for markets within the 20th century. With the evolution of business communications, you need to go with a service provider that understands your needs and may offer ways of help you increase your business. VoIP and UC vendors are next-generation providers that offer the most up-to-date technology offered by competitive prices with VoIP and UC vendors. PSTN providers have branched out to offer high-speed Internet and cable service and might have VoIP plans you can actually switch to and never have to change your current numbers.

Employee Friendly

With policies like bring your personal device, many employees use their personal smartphones for business; if you have a VoIP system with a downloadable client app, the employees can take their office phone together and truly separate work and home phones. VoIP also eases the entire process of forwarding calls. An office line may be forwarded to a mobile phone seamlessly and with minimal effort.

VoIP may be integrated along with your current system for web and mobile data use, and managing the portals for these systems is not hard. Find me/follow me can be a useful feature that allows employees for calls at multiple locations on multiple phones. Users can access voicemail from an e-mail message, or voicemail messages may be sent to a mobile phone, eliminating the need to remember separate voicemail passwords. The benefits VoIP and UC have over PSTN systems is endless, and simply because you might have a SB doesn’t mean you can’t afford to take advantage of these technologies.

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Randercom specializes in assisting Gotham Wisconsin businesses maximize communications and how it can help companies, give us a call at (920) 791-3944 for free telecom review.

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