All About Business Phone System Features: VoIP, Premise-Based, and Hybrid Business Phones

a person working on a computer with a smartphone on the table next to themIn today’s fast-paced and highly competitive business landscape, having a reliable and robust phone system is essential for any organization. Whether you’re a small startup or a large corporation, a well-designed phone system can go a long way in improving your organization’s communication and collaboration, productivity, and customer service. Here at RanderCom, we understand the unique needs of businesses of all sizes and help our clients select the best phone system that suits their requirements.

In this blog, we’ll take a closer look at the different types of business phone systems available in the market and their unique features, including VoIP phones, premise-based phones, and hybrid business phones.

VoIP Phones

VoIP, or Voice over Internet Protocol, is a modern phone system that allows businesses to make phone calls over an internet connection. Unlike traditional phone systems that require separate networks for data and voice, VoIP phones use the same network, reducing the overall cost of communication.

At RanderCom, we provide various VoIP phone options, including physical desk phones, softphones that can be used on a computer or mobile device, as well as conference phones.

VoIP phones offer a wide range of features that can help businesses communicate more efficiently and effectively. Apart from basic features like call forwarding, call waiting, caller ID, and voicemail, VoIP phones also offer advanced features like video conferencing, instant messaging, and file sharing.

With VoIP phone systems, businesses can easily manage their call routing, integrate with their CRM system, and even create custom greetings and hold music. These phones also offer the ability to access your phone system from anywhere, making it easy for remote workers and businesses with multiple locations.

VoIP phones also offer some unique benefits, including:

  • Lower costs: Since calls are made over the internet, businesses can significantly reduce their phone bills.
  • Access to advanced features: VoIP phones offer many advanced features that traditional phones can’t match.
  • Scalability: As your business grows, VoIP systems can easily scale to meet your needs.

Premise-Based Phones

Premise-based phone systems, also known as Private Branch Exchange (PBX) phone systems, are traditional telephony systems that are installed on-site at the business location. These phone systems require hardware (a PBX box) to be installed on the premises and offer many features, similar to VoIP phones.

Premise-based phone systems offer a host of features that can help businesses streamline their communication and improve their customer service. These systems offer basic features like call hold, transfer, and conference calling, as well as more advanced features like call routing, call queuing, and voicemail-to-email transcription.

With a premise-based phone system, businesses can create custom greetings, play music on hold, and even set up voicemail boxes for individual employees. Most premise-based systems also offer call recording functionality, which can be useful for businesses dealing with compliance or regulatory requirements.

Here are some of the benefits of premised-based phones:

  • Systems Integration: Premise-based phones often have the ability to integrate with other types of business software, such as CRM systems or productivity tools
  • Complete control: Since the phone system is installed on-site, businesses have complete control over the management and maintenance of the system.
  • Customization: Premise-based systems offer much more customization than other types of phone systems.
  • No reliance on the internet: Since the system is installed on-site, there’s no reliance on an internet connection, making it more reliable than VoIP systems.

Hybrid Business Phones

Hybrid phones are a combination of VoIP and premise-based phones. These systems use a mix of hardware and software to offer the best of both worlds. With a hybrid system, businesses can access advanced features like call routing, voicemail-to-email transcription, call recording, and monitoring, as well as programmable keys. These systems also offer mobility options like softphones and remote extensions to allow employees to stay connected regardless of their location.

At RanderCom, we provide hybrid phone options that offer benefits like:

  • Customization: These systems can be customized to meet the specific needs of your business.
  • Scalability: As your business grows, the system can easily scale to meet your needs.
  • Redundancy: Hybrid systems are designed to offer redundancy, ensuring that your communication channels are always up and running.

RanderCom: Your One-Stop-Shop Business Phone & Tech Partner

Selecting the right phone system is critical for any business as it directly affects your communication, productivity, and customer service. At RanderCom, we offer various options, including VoIP, premise-based, and hybrid business phone systems in Appleton and Green Bay, to meet the unique needs of businesses of all sizes.

Our team of experts can help you choose the right system that aligns with your business’s specific needs and budget. We are proud to be a one-stop-shop for businesses looking for solutions to a variety of technology and communications needs, from managed IT services to data cabling and wiring to electrical work and more. Contact us today to schedule your free consultation and make your business communication seamless and efficient.

By Dylan Esterling, Owner of RenderCom

Dylan Esterling is the proud owner of RanderCom, serving Appleton, Green Bay, and communities across Wisconsin. At RanderCom, Dylan and his team offer comprehensive small-business technology solutions. Services include the sales and installation of phone systems, surveillance systems, access control systems, paging & intercom systems, voice & data services, data cabling & wiring, and IT network equipment. With years of experience in installing business phone systems and other systems, you can trust RanderCom to meet your small business tech needs. Contact us today!