5 Features to Look for in Your Small Business Phone System

When it comes to finding the right business phone system for your small business, there are a lot of options to choose from. You can go with a VoIP system, a PBX system, or even a hybrid system. Each of these systems has its own set of benefits and drawbacks that you need to consider when making your decision. In this blog post, we will discuss the different types of business phone systems available and what each one offers. We will then talk about the features that you should consider when shopping for a business phone system in Appleton or Green Bay and how RanderCom can help you find and install the perfect system for your business.

But first, let’s learn a little bit about the different types of business phone systems.

Voice-over-Internet Protocol (VoIP) systems are one of the most popular types of business phone systems on the market. VoIP systems use your existing Internet connection to make and receive calls, which can save you a lot of money on your monthly phone bill. Depending on the needs of your employees, you may even be able to avoid installing any hardware at all – a VoIP phone system can be run entirely through employees’ mobile devices. VoIP systems come with a variety of features that can be beneficial for businesses, such as caller ID, call waiting, voicemail, and more.

Private branch exchange (PBX) systems are another popular option for business owners. PBX systems are installed on-site at your business and connect all of your phones to a central system. PBX systems are typically more expensive than VoIP systems because they require significantly more hardware and upfront installation work, but they offer some features that VoIP systems do not, such as increased call security.

Hybrid systems are a mix of VoIP and PBX systems. Hybrid systems give you the best of both worlds by providing you with the ability to make and receive calls over the Internet while also giving you access to the features and security of a PBX system.

Now that you know a little bit more about the different types of business phone systems, let’s talk about the features that you should consider when shopping for a business phone system.

Access. The first thing you need to think about is how people will be accessing the phone system. If you have employees who work remotely, you will need to make sure that the system you choose can be accessed from anywhere. Also, consider how many people will be using the system and whether or not you will need to purchase additional hardware, such as phones or headsets.

Cost. The cost of a business phone system is another important factor to consider. VoIP systems are typically the most affordable option because they require the least amount of hardware and are relatively simple to set up. PBX systems are usually the most expensive option because of the time and materials necessary for installation and upgrades. However, depending on your business priorities, a PBX system might be the type of business phone system that best meets your needs and saves you money in the long run.

Call Security & Encryption. If you are concerned about the security of your calls, you will want to look for a business phone system that offers call encryption. This feature is important if you plan on conducting any sensitive or confidential business conversations over the phone.

Cloud & Mobile Device Compatability. With more and more businesses moving to the cloud, it’s important to make sure that the business phone system you choose is compatible with cloud-based applications. You should also consider whether or not you need a system that can be used with mobile devices.

Special Features. Another thing to think about is what features you need in a business phone system. Common features include caller ID, call waiting, voicemail, and conferencing. However, there are many other features available, such as auto-attendants, call recording, visual voicemail, and more.

When it comes to finding the right business phone system, there are a lot of factors to consider. Not only do you need to think about the type of phone system that will work best for your business, but you also need to find a provider who can offer the features and support you need. At RanderCom,  we can help you select, install, maintain, and upgrade your business phone system. We offer a variety of services to support businesses of all sizes, including small and medium-sized businesses. Contact us today to learn more about our business phone system services or to schedule a consultation.