Call Management

Manage your communication processes and costs.

NEC phone with computerCall management tools to help you manage your communications more effectively. When you need separate communication costs by client, tenants, or profits center turn to one of RanderCom’s analytic applications to track costs and utilization. Contact us to learn which solution would be best for your organization!

NEC CallAnalyst

Scalable, reliable, easy-to-use and powerful. CallAnalyst is a feature-rich call accounting solution for Digital and VoIP platforms. This award-winning application:

  • Tracks real-time phone usage for incoming and outgoing calls
  • Monitor customer service traffic and productivity
  • Measure telemarketing and inside sales productivity
  • Provide billing reports for clients with over 50 standard reports
  • Analyze your telephone traffic in multiple ways
  • Call costing and rate tables
  • Fraud monitoring
  • Automatic scheduling of reports and data archiving

inDepth Monitoring and Reporting

inDepth is a powerful reporting software that provides comprehensive real time queue and agent status information. Use it to measure and manage customer service levels, agent productivity and hardware optimization of on-site and remote agents. Features include:

  • Real time status window
  • Real time statistics window
  • Call queue and wait time windows
  • Wallboard
  • Reporting tools

UNIVERGE SV8000 Communications Analyst

An easy-to-use, graphically-oriented software package provides a clear picture of voice and network activity on converged communication platforms such as VoIP, hosted PBXs and hybrid telephone systems. With uncomplicated licensing and upgrades this scalable solution can grow with your business. Data can be centralized from multiple phone systems and locations with simple, easy reporting across the network.

  • Analyze call traffic
  • Access reports from anywhere
  • Measure campaign response
  • Receive instant notification of emergencies and fraudulent activity
  • Provide accurate billing and proof of calls
  • Reports are broken down by:
    • Date and Time
    • Line and Extension
    • Account codes
    • Frequency and duration
    • Trunk type and carrier
    • Geographic
    • Client matters
    • Contact
    • Zone
    • ANI and DNIS

Learn More about the SV8000 Series Communication Analyst in this two page summary.