There are a lot of key driving factors a business owner should look at when considering changes to their voice and Data service. One of the main one’s is converging both voice and data networks is the cost savings. It’s true, that money can be saved, when you deploy the right VoIP telephone solution for your company, and this reduction can be seen in almost every area: from installation and management time as well as costs to ongoing toll and equipment lease charges.
VoIP telephony can help your organization get a competitive advantage in your market, as well as boost employee productivity, while enhancing customer service. But, there are a few important things to consider and analyze when deciding on right solution, and those include:
• The initial costs such as equipment costs, which include the cost of the infrastructure equipment (voice switches) and handsets (analog or IP telephones or a mix of both);
• operational startup costs, including the time and resources it takes to plan, install and troubleshoot the solution once it is deployed; and finally, maintenance costs, which includes the cost of labor to maintain the equipment plus whatever costs must be paid to the solution vendor for maintenance and upgrades.
These few highlight the benefits of VoIP telephony and we at Randercom can go into more detail over all the costs in in orderto help you make a decisions about your possible deployment.
The benefits of IP Telephony
• Vendor evaluation
• The implementation calendar
• Ensuring reliability
• Devices and interfaces
• Quality of service
• Outsourced IP Telephony
• Ease of use
• Proof points
The cost savings with Voip Service for Business
When you take into consideration what most companies pay for local and long-distance calling, you wouldn’t see a huge need to move from legacy to IP telephony, necessarily.
Savings for most enterprise networks come from the consolidation of the voice and data networks by reducing the need to have more circuits installed, using fewer circuits from the public switched telephone network PSTN). Can dramatically reduce costs.
Other large savings, over the circuit cost savings, as mentioned earlier, is that an VoIP infrastructure requires less time for adds, moves, and changes or (MACs) and usually eliminates the need to pay an outside vendor complete them.
Moving an VoIP telephone or adding a new user, simply entails carrying out a quick and simple web based action. Unlike that of a traditional PBX systems, where moving an employee can cost hundreds of dollars in labor.
All of these cost savings are tremendously appealing characteristics of IP telephony. When you add to them the features that are available for employees, contact centers and receptionists, it quickly becomes obvious that IP telephony is going to continue winning converts.
The added capabilities of VOIP
Call centers in many businesses today are extremely expensive because of dedicated buildings that are often used to accommodate the number of staff members needed to be housed, and when a company needs to add additional Call centers reps, traditional PBX-based phone systems must also grow in blocks because ports are bought in groups, rather than scaling seamlessly with each new hire.
This makes a contact center very expensive to maintain and grow. However, with an VoIP solution, a contact center can grow one phone at a time and contact centers can span several buildings across many states. There is no longer a need for one huge building to house all of the contact center agents.
In addition, you are able to leverage expertise across entire organizations, rather than hoping to find a highly skilled team in one location to answer incoming inquiries over multiple communication channels including voice, web-chat and email. With an IP telephony solution, users can sign in from wherever they are (even at home) and is instantly online and available as part of the contact center team.
The customer service advantage of Voip Solutions
IP telephony offers organizations a tremendous customer service value-add. First off, VoIP telephony systems provide detailed information right at the time a call comes in by screen popping data for the agent. This information can include the most basic of information, such as caller ID information and by integrating specific business applications with the VoIP telephony system, more detailed information can be shown on their computer screen, including a caller’s buying patterns, account status, and much more.
The productivity boosts
VoIP telephone solutions boost productivity by transforming a company’s desktop
application, such as Microsoft Outlook, into a multi-media communications center for
integrated messaging, providing such features as directory dialing, contact screen pop, caller ID, call waiting, and calendar integration.
Company employees have more control over both their voice and e-mail messages, from one central system, and can collaborate with fellow employes by easily being able to forward and share information. IP telephony systems also reports a history of calls made and received, which is helpful in meeting various compliance regulations.
Sophisticated features include on-the-fly document sharing and dial-by-name capabilities. Workers are dialing one another, conferencing, transferring calls between locations, and changing their voice mail preferences all with the click of a mouse.
A businesses growth factor
IP telephony systems allow for quick and easy scalability to accommodate new locations or growth within existing locations, as well as the ability to add people one at a time as needed, rather than investing in equipment that will handle more than an organization needs at the time. Scalability benefits also work downward: when an organization reduces its staff count, it is simply a matter of removing those users’ profiles from the IP telephony solution. Companies are no longer tied to long leases for equipment that remains underutilized.
The management ease of Voip
The best VOIP telephone systems have very intuitive web browser based management, which allows a company to manage the entire system—from switches to voice mail, automated attendant, and desktop applications, from anywhere
They can access the network.
Ready to make the switch to VOIP?
VoIP telephone service is the way of the future, for a number of reasons. To learn more and see all the options and benefits for your business call us at Randercom