The Top 5 Benefits to Change to VoIP Service

polycom vvx 500Businesses Looking to make the move to Modern VOIP Technology can really gain some good Financial and Technical benefits…  

1. Much Less Expensive Telephone Service
By getting rid of traditional phone service and moving to VoIP, customers typically save a considerable amount of money on their monthly phone service. According to a recent survey by Consumer Reports, businesses who have changed to VoIP service are reported to be saving around 50% off each month on their phone bill.

2. Affordable Long Distance and International Calling
VoIP service providers like Bullseye, ANPI, Voclarion offer unlimited local and long-distance calling options to the United States and Canada for a low, flat monthly rate, usually between $25 to $35 per phone, with International VoIP calls typically cost just a few cents per minute.
3. Free Calling Features
VoIP users enjoy a range of free calling features, for which they were charged extra with traditional phone service. Those features include voice mail, caller ID, call conferencing, call waiting, call forwarding, and many others. VoIP users can have their voice mail messages e-mailed to them for easy playback; with some VOIP carriers, clients can click to call contacts directly from their computer using Outlook. In addition, customers can get extra phone numbers (also known as virtual numbers) so sub business locations can be set-up and customers can dial a local number to reach the VoIP user business more easily and affordable.
4. Convenience
What lots of VoIP users like most about their phone service is the simplicity of use. Users make and receive phone calls in much the same way they did with traditional phone service and systems. In most cases, they place calls exactly as they did with traditional phone service. Even better, customers can track their call activity, manage voice mail, view billing information, and change account information online and at their convenience, 24 hours a day, 7 days a week.
5. Mobility
Most VoIP providers allow users to take their VoIP service with them anywhere in the world. With high-speed Internet and a VoIP phone adapter, callers can place and accept VoIP calls from any location, at any time, at no additional charge.
Possible VoIP concerns
Just like any other emerging technology, VoIP has a few potential pitfalls, such as:
• Some VoIP services don’t function during power outages without battery backup.
• Some VoIP carrier don’t handle 911 correctly so make sure you choose correct one to be identified by a 911 dispatcher.
• Poor broadband Internet connections can cause call quality problems, so we need to make sure we get good Internet access.
All of these challenges can be easily avoided with the right service provider and can be resolved prior to installation.
At Randercom we take all the headache and worry away for you the client by providing you the peace of mind need while we take care of all the proper set-up for the VoIP service they desire.
Give us a call to review all your options (920) 731-3944.


The Benefits of VoIP Telephone service for your Wisconsin Business

NEC phone with computer There are a lot of key driving factors a business owner should look at when considering changes to their voice and Data service. One of the main one’s is converging both voice and data networks is the cost savings. It’s true, that money can be saved, when you deploy the right VoIP telephone solution for your company, and this reduction can be seen in almost every area: from installation and management time as well as costs to ongoing toll and equipment lease charges.

VoIP telephony can help your organization get a competitive advantage in your market, as well as boost employee productivity, while enhancing customer service. But, there are a few important things to consider and analyze when deciding on right solution, and those include:

• The initial costs such as equipment costs, which include the cost of the infrastructure equipment (voice switches) and handsets (analog or IP telephones or a mix of both);
• operational startup costs, including the time and resources it takes to plan, install and troubleshoot the solution once it is deployed; and finally, maintenance costs, which includes the cost of labor to maintain the equipment plus whatever costs must be paid to the solution vendor for maintenance and upgrades.

These few highlight the benefits of VoIP telephony and we at Randercom can go into more detail over all the costs in in orderto help you make a decisions about your possible deployment.

The benefits of IP Telephony
• Vendor evaluation
• The implementation calendar
• Ensuring reliability
• Devices and interfaces
• Security
• Mobility
• Quality of service
• Outsourced IP Telephony
• Ease of use
• Proof points

The cost savings with Voip Service for Business

When you take into consideration what most companies pay for local and long-distance calling, you wouldn’t see a huge need to move from legacy to IP telephony, necessarily.

Savings for most enterprise networks come from the consolidation of the voice and data networks by reducing the need to have more circuits installed, using fewer circuits from the public switched telephone network PSTN). Can dramatically reduce costs.

Other large savings, over the circuit cost savings, as mentioned earlier, is that an VoIP infrastructure requires less time for adds, moves, and changes or (MACs) and usually eliminates the need to pay an outside vendor complete them.

Moving an VoIP telephone or adding a new user, simply entails carrying out a quick and simple web based action. Unlike that of a traditional PBX systems, where moving an employee can cost hundreds of dollars in labor.

All of these cost savings are tremendously appealing characteristics of IP telephony. When you add to them the features that are available for employees, contact centers and receptionists, it quickly becomes obvious that IP telephony is going to continue winning converts.

The added capabilities of VOIP

Call centers in many businesses today are extremely expensive because of dedicated buildings that are often used to accommodate the number of staff members needed to be housed, and when a company needs to add additional Call centers reps, traditional PBX-based phone systems must also grow in blocks because ports are bought in groups, rather than scaling seamlessly with each new hire.

This makes a contact center very expensive to maintain and grow. However, with an VoIP solution, a contact center can grow one phone at a time and contact centers can span several buildings across many states. There is no longer a need for one huge building to house all of the contact center agents.

In addition, you are able to leverage expertise across entire organizations, rather than hoping to find a highly skilled team in one location to answer incoming inquiries over multiple communication channels including voice, web-chat and email. With an IP telephony solution, users can sign in from wherever they are (even at home) and is instantly online and available as part of the contact center team.

The customer service advantage of Voip Solutions

IP telephony offers organizations a tremendous customer service value-add. First off, VoIP telephony systems provide detailed information right at the time a call comes in by screen popping data for the agent. This information can include the most basic of information, such as caller ID information and by integrating specific business applications with the VoIP telephony system, more detailed information can be shown on their computer screen, including a caller’s buying patterns, account status, and much more.
The productivity boosts

VoIP telephone solutions boost productivity by transforming a company’s desktop
application, such as Microsoft Outlook, into a multi-media communications center for
integrated messaging, providing such features as directory dialing, contact screen pop, caller ID, call waiting, and calendar integration.

Company employees have more control over both their voice and e-mail messages, from one central system, and can collaborate with fellow employes by easily being able to forward and share information. IP telephony systems also reports a history of calls made and received, which is helpful in meeting various compliance regulations.

Sophisticated features include on-the-fly document sharing and dial-by-name capabilities. Workers are dialing one another, conferencing, transferring calls between locations, and changing their voice mail preferences all with the click of a mouse.

A businesses growth factor

IP telephony systems allow for quick and easy scalability to accommodate new locations or growth within existing locations, as well as the ability to add people one at a time as needed, rather than investing in equipment that will handle more than an organization needs at the time. Scalability benefits also work downward: when an organization reduces its staff count, it is simply a matter of removing those users’ profiles from the IP telephony solution. Companies are no longer tied to long leases for equipment that remains underutilized.
The management ease of Voip

The best VOIP telephone systems have very intuitive web browser based management, which allows a company to manage the entire system—from switches to voice mail, automated attendant, and desktop applications, from anywhere
They can access the network.
Ready to make the switch to VOIP?

VoIP telephone service is the way of the future, for a number of reasons. To learn more and see all the options and benefits for your business call us at Randercom
(920) 731-3944.

How to use SIP Trunking as Redundancy for Business Communications

telecomredundancyWith any deployment of SIP Trunking a business owner will want to consider what happens in the event of a telecom service outage. From a backup phone line (trunk) to backup data connections, there is a wide range of recommended approaches to ensuring continued uptime for your voice connectivity, but adopting those approaches is typically expensive and imperfect. That’s where SIP Trunks powered by a cloud platform can provide a more flexible disaster recovery options and be delivered in a more cost-effective way.



The usual approach to SIP Trunking resiliency

Traditional advice is to configure a backup SIP Trunk, so that in the event of a service outage from your primary provider, your VOIP Communications infrastructure can automatically failover to using a service from a different provider. Backup SIP Trunks are typically recommended because without one, the only option from your primary provider is normally to use the feature of Unavailable Call Forwarding. This allows you in the event of an outage to forward calls to just one phone number–your fax line, a mobile phone, etc., which can be a pretty limiting experience.
Even a backup SIP Trunk only protects against an outage in the SIP Trunking from your service provider. Most installations will also want to build in redundancy or separate route for the underlying data IP connectivity. This can be done by deploying a second data connection like DSL or Cable to your site from a different provider. Alternatively in larger multi-site deployments, if there is private inter-site connectivity such as MPLS connections, calls can be routed to another office location and from there over a different data connection.

The cloud brings new options

A SIP Trunking service built on a cloud communications platform can offer a different level of global resiliency. SIP Trunking services uses redundant servers in redundant availability zones in redundant global regions, with each protecting the others at every level. This ensures a network that is both geographically widely available and also self-healing. Thousands of carrier connections with the best route chosen dynamically based on real-time quality data provides further resiliency.
But the cloud can offer a lot more than just resilience from a service up-time perspective. With a SIP Trunking service powered by a full communications platform, entire on-premise call logic can be replicated in the cloud. The same IVR that is run on-premise by a PBX or Call Center deployment can be replicated in the cloud, with different options based on backup connectivity choices. So a PBX or Internet connectivity outage can automatically be detected, with call routing seamlessly failing over to running the cloud-powered IVR.

The cloud brings a whole new approach to SIP Trunking, from greater global resiliency to a rich set of options available in the event of an Internet outage.
Do you have a disaster plan in place for your business? Call Randercom at (920) 731-3944 to learn option options to protect your business from telecom failures.

What your Cloud based VOIP Provider isn’t telling you.

cloud-pbx-solution-voipSo you are starting to looking for a new cloud-based VoIP service and provider for your business, and bam you get inundated with a ton marketing material, funny buzzwords, and telecom carrier promises for what they can do for you. Slow down ! What you really need to do is approach the selection of a cloud VoIP solutions and provider that same way you would select any other major technology platform you want to get and integrate into your business.

Here are a list of five things your cloud VoIP provider won’t tell you.


1. We’re Part of the Commodity, Not your Solution

Before you begin shopping for business-grade hosted VoIP solutions, we can’t emphasize it enough the importance of doing a little upfront homework and analyze your actual requirements.
As cloud based VoIP grows, so do the “me, too” providers selling it, most likely and some most likely won’t be around for the long haul or even be able to support the changing technical requirements that businesses like your are now seeking. Therefore, you need to eliminate and rule out the commodity type VoIP carriers as early in the selection cycle as you can by using the following tactics:

• Know your business and technology requirements for cloud VoIP in your company.
• Do some Research of cloud VoIP vendors online.
• Seek out customer references for cloud VoIP providers you are considering.
• Know your current office telecom costs and trends for the past 12–18 months.

We can even provide you some information on how to choose a partner, not a cheap vendor. Some great advice to follow when choosing a cloud VoIP vendor.

2. A providers Cloud VoIP Solution may not work with your company’s Firewall
When considering which cloud VoIP solution you choose for your company, it’s very important to drill down and analyze all the potential issues you might encounter between your current network and the proposed cloud VoIP platform. Security needs to be a major deciding factor in your cloud VoIP platform requirements.

3. We pass off voice traffic to the Public Internet as soon as we can

Hosted VoIP providers may have a great call quality and experience during the sales and selling cycles but it can quickly shift if customer calls get pushed off to the public Internet, using a connecting and bandwidth that isn’t adequate enough for high quality service, where call quality can take a dive is bad internet. We can provide some recommendations and test the broadband connection before you make a choice and make the necessary recommendations before you make the move to one of the prospective VoIP providers:

Some things we look at are:

• Business-class access that bases the bandwidth of the circuit on the call quantity, codec used, and bandwidth for data traffic
• A private, secure, multiple-protocol label switching network carrying voice traffic on the VoIP provider’s private network to guarantee bidirectional call quality
• Quality of service (QoS), with dynamic bandwidth allocation to guarantee high-level QoS through prioritizing voice over data traffic

4. Our Disaster Recovery Site is in the Same Geographic Area
Although there are no accepted VoIP provider practices for locating a disaster recovery (DR) site, you want to ask questions about the geographic location of your prospective cloud VoIP provider’s DR sites. A DR site in the same geographic area, on the same power grid, much less relying on the same Internet provider, may not do much good when a natural disaster or other calamity strikes.

5. Our Services Team is Contracted Out to a Third Party

In order to have the most effective implementation of service, as well as any troubleshooting, maintenance, and management of cloud VoIP require a dedicated professional services team, despite advancements in cloud technologies. Overdependence on contractors to support such a mission-critical platform as VoIP telephony can lead to continuity, turnover, and other issues around the availability of appropriately skilled staff to manage customer VoIP platforms.

Dealing with Cloud VoIP Vendors 101

Just like any other business technology change, when shopping for a VoIP platform it requires doing your research upfront, and above all, analyzing and documenting what your business and technical requirements are, so that you can control the proposed vendor conversations without wasting time during the vendor-selection process, or you can let us handle that for you.
At Randercom we have years of experience and expertise in helping companies get what they need, and since we work with over 70 top performing Telecom providers we know where to go to get the right service and can guide you to making the best choice for your companies exact requirements. One call to Randercom does it all !
Give us a call and we’ll do the rest (920) 731-3944

Key Trends for Modern Communications Systems

There are (3) key trends that communications experts agree are foundational for modern Unified Communication’s systems.  Each system must include:


1.  Soft-ware based:  Soft-ware based communications solutions have re-defined the way businesses communicate.  The most modern, agile, scalable solutions will deliver a fully functional IP-PBX along with a complete set of voice features and UC applications that can be tailored.  Software-based systems also offer simplified licensing and management features that make it easier for businesses to manage day-to-day communication needs.


2.  Virtualization:  Communicate systems that can be deployed across distributed platforms offer ultimate flexibility, and improved business continuity and cost savings  Virtualized infrastructures offer benefits such as server consolidations, increased security, operational flexibility, and greater application availability during downtime.


3.  Mobility:  Modern communication solutions offer enhanced user mobility solutions that enable workers to stay connected and productive from any locale.  These mobility solutions typically incorportate softphones, mobil applications, call twinning, call transfer, and fixed mobile convergence options.  These tools allow businesses to shorten the time it takes to move projects forward, and ultimately, improve the service provided to the customers.


Call us today for a free consultation.  Mention you saw this on Hubspot and receive $150 off any new telephone system.  Call 920-731-3944, or email us at: office@randercom .com.


Access Control Security Solutions for Business and Schools

KeypadAccess control security systems can serve as an effective control method at many small and medium-sized businesses. Company’s use these systems to protect your locations by controlling the access to authorized individuals and to limit access to critical areas of your operation. Major benefits of Access control security systems include the ability to provide detailed audit trail reporting, so you know who went where and when. We can assist you in configuring an access control system to protect your employees, property, equipment and valuable data from unauthorized individuals.
Randercom offers a range of electronic access control systems from leading manufacturers.
• Web-hosted applications powered allow complete management of your system on the web, for one to hundreds of locations.
• Special IP-enabled controllers can allow your access control system to extend easily to all parts of an enterprise with the appropriate degree of security at each door.
• Randercom can upgrade your existing system or create a new scalable system with built-in support.

Hosted and Managed Access Control

There are a lot of options in access control services, that can make your security investment work harder and enjoy all the benefits of a traditional access control system without the investment and IT support normally associated with them.
Hosted Access Control
With a Hosted platform you can enjoy all of the benefits of a traditional access control system with no hassle. Web hosted access control systems lets you administer the system and view site activity and associated video cameras from any computer or Smartphone that has Internet access. Stemming from one location and camera to hundreds of locations, you can administer access control permissions, add/remove access cards and even run standard activity reports—card holder reports, activity reports, door status reports and more—all without dedicated servers and IT backup required.
Our access control security solutions range from simple stand-alone entry-control business security systems to more complex systems with lots of card readers integrated with burglar alarm system devices and video badging.

No matter big or small Randercom can handle your business needs, we can design the security systems you’ll need for now—and in the future.

Effective Systems Integration

access integration
Integrating access control with your other security systems on your premise, such as video surveillance and intrusion detection, is another service that Randercom can provide, enhancing the overall value and efficiency of the security systems that you invest in.

Stand-Alone Access Control Systems

• Control Systems that utilize open industry standards
• Can support a wide range of authentication and reader types, including proximity cards, smart cards and biometrics
• Unlimited expandability and integration options
• Work with Windows®, Unix® and Linux® operating systems
• Include New digital technology provides wireless, wide-area networking for single, multiple and even remote facilities and doors
• Are Easy to use

cardreaderVisitor Management Systems

Visitor management systems, you can help restrict unwanted entry by people such as schools by identifying and logging each visitor, volunteer and vendor, and you can check their indentity and identification card against federal and state crime databases for protection.
Visitor management systems can also provide the convenience of printing a temporary photo ID badge for the visitor, while providing security by making it difficult for the person checked in to give the visitor pass to another person.
If you are in the market for Security and access Control systems Contact Randercom at (920) 731-3944 and we will guide you through the process.

Cable Internet vs DSL for business

Internet access optionsIt has never been more important for a small and Mid sized business to have access to high speed and reliable internet services, with all the new tools and technology to help a business operate, communication with customers and grow revenue, your connection is vital to your businesses survival.

Telecom and Internet services used by a company today, has to not only take in account the current needs of a business, it must be able to handle the requirements and needs in the future as well.  Meeting today’s needs is Vital to on organization, but you have to lay the ground work to meet tomorrows needs as well.

What this means is that when selecting a Broadband, Internet technology it is not only the highest speeds and reliability that matter,  it is very important to also consider how large a service area they cover and will they support future requirements as well.

When looking at the two main broadband options for small business, DSL and Cable,  we believe that only one of them really hits the target for current and future needs.  Cable high speed internet service seems to provide business with network infrastructure that was build from the ground up to address the current needs of small business and is designed to address the projected needs of  the next 100 years.

How DSL and Cable Technologies Compare

While DSL may transmit data, it is  a technology developed for voice using traditional twisted-pair copper wires.  Twisted-pair technology was a breakthrough when it was originally invented by Alexander Graham Bell in 1881, because it eliminating  the  crosstalk and other interference experienced on  telephone calls.  Now, more than a century later, telephone companies have developed the means to send data over those same wires. So Voice and data can be transmitted simultaneously over a single cabling infrastructure, with the data traveling at a different frequency. Since telephone companies had already deployed huge networks of twisted-pair cabling, they naturally became the prime providers of DSL service.
However, Cable high speed Internet service, was developed specifically for the transmission of  data, and a  breakthrough that is far more recent, occurring in the late 1990s when it was originally deployed.  The first know version of  DOCSIS – the Data Over Cable Service Interface Specification had emerged.  DOCSIS is a global standard that enables the addition of high-speed data transfer to the existing hybrid fiber-coaxial infrastructure used by cable providers. The most recent version supports the simultaneous delivery of video, voice, and data at amazing speeds that already meet the 100 Mbps threshold.  The differences between DSL and cable run far deeper than their age, for businesses deciding between the two, the following breakdown of key attributes may prove informative.
  • Speed
DSL has made great strides in recent years, with significant improvements in speed. But those increases still may not be sufficient for many businesses. Major DSL providers can today offer speeds exceeding 20 megabits per second – and at least one company has announced speeds of 45 Mbps coming soon. But this is still below the 50 Mbps threshold has become the standard for business. High-speed cable, on the other hand, has not only

been able to deliver that 50 Mbps benchmark for the past couple of years, by has gone far beyond it. Leveraging DOCSIS 3.0, top-tier cable providers are providing 100 Mbps service today, and speeds reaching 250 Mbps are expected in the near future – as early, perhaps, as 2014.
  • Distance
By running over twisted-pair cabling, DSL relies on a proven technology. But it is also a century-old technology, and not one designed with data in mind. While voice calls can be carried vast distances over twisted-pair wires with no degradation in quality, data does not fare as well. In fact, if subscribers are located more than a couple of miles from a phone company’s central office, DSL performance degrades markedly – so much so, that
the service may not be available at all
  • Consistency
With so much of a company’s operations depending on fast, reliable Internet access, consistency is crucial. If the speed businesses expect is not the speed they get, undesired results occur, including degraded video

and Voice over IP (VoIP) quality, sluggish downloads, and slow connections to mission-critical applications and data in the cloud
  • Availability
The distance limitations of DSL mean that for a large percentage of a phone company’s footprint, the service will not be available. This is especially true in rural areas, where the cost
of installing DSL infrastructure, combined with low population density, means that DSL is rarely economically viable for providers. Indeed, some of the largest phone companies in the country can offer
DSL to just 25 percent – or less – of their customers. Since high-speed cable Internet doesn’t degrade over distance, and runs over the same infrastructure that brings cable TV to both densely and sparsely
populated areas, it is available to a far wider customer base; in cities and rural areas alike.
To learn more about your options and how technology can help your business contact us at Randercom for solutions to your business needs.   Call (920) 731-3944 or click here.

Understand why VOIP Technology is right for you Business

voip servicesIf you are like most business owners then when you first heard of VoIP Technology, you thought this would be a great way to reduce business telephone charges.

While in most situations, this does prove to be true, however there is a lot more to the story, particularly once you look at how a VoIP service option differs from older legacy PSTN type of phone service.

Voice over Internet Protocol (VOIP) has taken a slightly different evolutionary path than legacy Telecom services, and yes, while the services have many basic similarities, the value propositions diverge beyond that.

In order for a business in 2015 to properly assess the overall value of a VoIP Solution, you will need a Basic understanding of the service, and that is the purpose of this blog post.

The underlying technologies can be complex, but as a business owner you don’t need to go that deep to understand the nature of VoIP and how it can do things that legacy telephony cannot.

VoIP technology is the product of a this new era for communications industry, and has the benefit of many innovations that did not exist when the PSTN was developed. For that reason, VoIP offers value beyond everyday telephony, it can enhance productivity and the way you interact with you customers and if that is important in your decision- making process, this information will be very relevant.

Based on our ongoing research in telecom, we believe five basic elements of VoIP’s technology that have been identified for analysis, and we believe these will greatly strengthen your understanding as to both how and why VoIP will be good for your business.

The Five Technology Basics for VoIP

While VoIP has been a commercial technology since 1995, it has only in recent years reached a point where businesses can rely on it as their primary method of telephony. The underlying technology is very different from legacy telephony and not well understood.

The VoIP acronym has two components – voice and IP when compared to Traditional telephone, as we will explain below, telephony is just one mode of voice in an IP environment, and IP is the second component, and refers to Internet Protocol. This is a clearly-defined set of standards that allows data traffic to traverse not just a single IP-based network, but be handed off from one IP network to other IP networks With this standard in place, the “web” as we know it exists, serving a multitude of needs for anyone with a broadband connection. Taken together, these two components form VoIP, a service that is optimized for using voice over data Networks.

1) VoIP is data

Internet AccessAny discussion about VoIP technology basics really needs to start off here. It’s Surprising that this cornerstone concept is poorly misunderstood and is at the root of many problems that could be mitigated otherwise.  Telephony has always been a voice based service, Prior to telephony was the telegraph, which operated on the same principle of sending an electrical signal over a wireline connection between two parties. Just as the telegraph was a revolution in communications technology years ago, so was telephony that quickly replaced it, Once we figured out how to transmit voice calls over a wire, there was no turning back. Not only was voice a better and faster way to communicate than tapping out dots and dashes, it also provided two-way, real-time conversation.

This historical lesson is important, because that fundamental shift has remained in place for over 100 years, and only recently been challenged by VoIP technology, With the exception of fax, the network that supports telephony is about voice – this is its primary function, and the PSTN delivers a consistently great experience. With VoIP, the inverse is not necessarily true. In other words, telephony is just one voice mode with VoIP.  Landline telephony may be the driver for businesses built around VoIP, but voice can just as easily be routed over the Web to PCs or via WiFi to mobile devices.  Since VoIP travels over data networks, any broadband-enabled device can be used as an endpoint for voice. This is very different from legacy telephony, where calls can only be routed to endpoints connected to the PSTN. Purpose-built networks are great for their intended purpose, but they don’t adapt well to change.

VoIP service, on the other hand, is built from the ground up to run over data networks, and this requires a fundamentally different technology. In order to do this, VoIP must
be transmitted in the same digital format as other forms of data Voice signals become converted to bits and bytes, and are really no different than other forms of digital media, such as email, chat or video. All these forms of communications or transmission flow over the same network in the form of data packets, and through the magic of IP-based technologies, they arrive at their destination the same way they were sent. Once you understand that voice is data, our thinking about telephony changes.  The problem with legacy service, is that the telephone calls are provided over a dedicated network that functions independently of your data network, and this requires your business to support two parallel network environments – one for telephony, andone for everything else, which can be costly.

The key here is that VoIP has re-invented telephony service because it’s a data application rather than being a voice application. This is the first step to unlocking VoIP’s potential, and the story becomes stronger when tied into the next basic.

2) – VoIP uses a different network than legacy

VoIP technology uses the high quality and reliability of modern day built networks that can carry massive amounts of data which is more secure and reliable then old technology. Build from the ground up they perform and can be maintained at a fraction of the cost then Legacy networks this rudimentary world may seem idyllic compared with today’s Gigabit Ethernet, but the back story goes a long way to explaining why voice has been separate from data for so long.  Now that everyone has high-speed broadband and Internet available – not to mention equally effective mobile communications options it’s easy to wonder why we need a separate voice network at all, not only is it redundant if you’re using VoIP, but it’s also expensive to operate.

As old legacy service gives way to new VoIP service, the expertise developed over several decades in managing the complexities of TDM networks will become harder to find, since today’s tech engineers are predominantly working with in IP only going forward, and running voice over your data network is not only inevitable, but now it’s even desired. One network is easier to manage than two, and with that come many cost efficiencies that any business would welcome.

3) – VoIP is packet-switched The fact that VoIP runs over a different network than legacy telephony is just one way that these services are different.

Another important difference is the first basic in this section. Thinking of VoIP as a form of data may seem counterintuitive, but that is how it looks to an IP network – really no different than the other streams of digital media being carried. This isn’t to say voice is any less special compared to legacy telephony. Rather, the same service is being provided, just using a different technology. Purists can debate whether VoIP really is the “same” as TDM, but certainly at a high level, they’re pretty interchangeable. There certainly are trade-offs with each service, and VoIP still has work to do to match the quality that TDM is rightfully lauded for,  however, when businesses are paying for VoIP, they’re doing it to replace TDM, and for this to be a good decision and more economical. IP networks – of which the public Internet is a big part – are built on a common set of standards (Internet Protocol) which allows them to seamlessly share traffic. The result is massive web of connections that makes high-speed, low-cost communications a reality for pretty much everyone with access to broadband. With VoIP, a call is broken down into a series of packets When voice signals are converted into a digital format, the raw content cannot be carried by a single packet, Instead, the content is chopped up into discrete segments and transmitted by as many packets as needed to complete the call. Circuit-switching works on the principal of a call being a continuous series of electrical pulses that flow in real-time between two parties. To enable that, a dedicated circuit is established, over which these signals travel – back and forth between the callers While this makes for a high-quality experience, circuit- switching is costly, since each phone call requires one of these dedicated connections. Data networks operate very differently from voice networks, and the bottom line is that packet-switching is a far more efficient model in terms of utilizing network resources Even though a local VoIP call may travel around the world to be established, the flow of data packets is more cost-effective for a carrier than using circuit-switching for a legacy call.

4) – Voice is real-time.

There is a good reason why it has taken nearly 20 years for VoIP to become good enough for businesses to rely on. We take it for granted that the phones always work and the quality will be consistently good. Before continuing, let’s specify that this analysis pertains to land line telephony only. Mobility is a different situation altogether, and that is better left for another primer analysis. The PSTN also took decades to evolve, but we have long been accustomed to high quality telephony, but this quality comes at a cost, since the engineering challenges are quite complex. Basically, telephony works as well as it does because calls run over a purpose-built network. The PSTN does voice extremely well because that’s what it was built to do. A key reason why telephony is hard to do is the need to deliver this quality experience in real time. This is what the value proposition for legacy telephony is built upon, since the immediacy of voice is what matters most. Otherwise, people would choose other modes to get in touch. Now, VOIP technology has effectively dealt with these issues to deliver high quality, cost efficient calling.

5) – VoIP is still evolving

While this sounds rather unclear, it may well be the most important technology basic to consider, especially in contrast to the PSTN. Legacy telephony had a lengthy evolution path of its own, but once perfected in the 1970s, very little has changed since. The last innovation of note was the transition from analog to digital service, which is best exemplified by the change from rotary dial to push-button phones. The 10 digit keypad hasn’t changed since, and all forms of interaction with the service remain limited by the 1-0 number sequence along with the * and # buttons. Legacy service may still
be very reliable and high quality, but the Internet has been with us for a while, and the communications landscape has opened up considerably. The bar for telephony performance was set very high by the PSTN, and today’s VoIP is getting close, and is at least is good enough for businesses to rely on.

So far, VoIP’s evolution has been based on mirroring legacy telephone service and offering it at a lower cost. Again, this may be all that businesses are looking for, but longer term, what makes VoIP exciting are the possibilities that go beyond this. Since VoIP runs over the same data network as other communications applications, there is untold potential for new ways to use voice, not just on its own, but integrated with other modes. VoIP is no different than any other new technology in that the more you know about it, the better decisions you’re going to make. If you have a long history with legacy telephony, VoIP may be difficult to understand and even intimidating, but you don’t have to know it inside-out. There reasons for this is if VoIP is new to you, a basic primer is in order, and that is the purpose of this post and Randercom can help you with your options.

A lot has changed since then, and for this audience, our intention is to dispel some inaccurate notions and explain why and how VoIP is different. Our position here is not to judge and say VoIP is better, it’s definitely different, and in many regards is better aligned with where today’s technologies are going you are the best judge as to what’s best for your business, and all we can say is that the broader and longer view you take, the more the stars line up for VoIP.

Give us a call at (920) 731-3944 to review all your options and show you how VOIP Technology can improve your business.