5 Ways a Small Business can reduce IT costs and increase Value

Right here are 5 methods that small companies could minimize their IT prices without decreasing the worth that it supplies.

Save_on_it_spendingLocal business hardly ever have sufficient cash, as well as doing a lot more with much less is as considerably component of running business as attracting brand-new clients. The good news is, innovation could assist.Modern day technology could assist in making small to Mid sized companies IT a lot more reliable, as well as IT functions as terrific equalizers when man-hours as well as resources are limited. The consumerization of IT as well as the cloud solutions change are particularly helpful for local business, supplying an aiding hand without large financial investments in time or cash.Modern technology additionally could be a price facility, and also tiny companies require to see that they maintain their IT budget plans in check.

1. Take advantage of cloud solutions

While cloud solutions are usually associated to leasing, as well as renting out is consistently a lot more costly compared to finding outright, the expense financial savings originated from not needing to preserve specific equipment or software application, and also not needing to pay for the workers to update as well as keep it. When top priorities change or real usage situations confirm various compared to anticipated, the capability to pay-as-you-go additionally reduces down on unneeded assets.

Concentrate on web site, data backup as well as high accessibility initially, after that relocate applications to shadow company.

Local business could make use of cost-free starter variations of cloud software program, also, considering that usually the totally free versions are suffice for local business requirements.Obtain prepared for some substantial expense financial savings if your IT systems still are partly or totally on-premise as software program you mount on a computer system.Shift as much as you can to the cloud as feasibly possible. We are now in the golden era of cloud-based software application. Company devices that were once readily available to large business are economical as well as now easily accessible to companies of all dimensions.

A Constellation Research study claims very first relocating e-mail, storage space, internet site, advertising and marketing automation, advancement procedures and also screening to the cloud.

2. Go open source.

Free, area software application when was associated with insufficient or substandard remedies, yet those days are gone. Software program that local business do not relocate to the cloud could generally be changed with cost-free, open source remedies that supply the exact same capability however without the price.

It’s okay to utilize open source software as well as complimentary solutions if they fit your demands, yet simply keep in mind that they will not pay attention to your demands in the future due to the fact that you’re not paying them,  but they can work well.

Open  source software application could minimize IT expenses, yet maintain use standard as well as prevent the lure to personalize the open source remedies or depend on them for mission-critical company features.The one caution is understanding the restrictions of “cost-free” software application.3. Maintain it straightforward.

While the best IT arrangement may seem great, it draws time and also sources that are a lot better invested in other places. Search for an 80 percent option that finishes the job as opposed to the ideal option that calls for personalization or several options interacting together.

Attempt not to over-customize software application as well as modern technology, Discover the most effective fit initially then function from there.

Mentioning modification, simply prevent IT personalization typically for reduced IT prices.

Small companies could reduce their IT budget plans by minimizing innovation dependence to the least variety of systems, also when this comes with the expense of best-of-breed. For smaller companies, software application collections such as ZoHo make considerably a lot more feeling.

4. Supply existing use frequently.

Local business owners typically overstate their readiness to alter practices as well as embrace brand-new devices, Small company proprietors ought to see to it that they are visiting maximize the software program solutions they spend for.

When the demand has actually been lowered or removed, it is simpler compared to ever before to bring in modern technology as well as solutions to the life of a company as well as maintain paying for those solutions also. Remaining on leading of real innovation usage could aid cut unnecessary cloud options and also price.

Be practical concerning real requirements as well as routines just before spending in modern technology in the initial location, be it an internet solution, bodily gadget or boxed software application option.

5. Employ freelance.

Local business could do much more with a lot less via the marketplace of independent proficiency, as well as this likewise allows them to just spend for exactly what they in fact require.

Modern technology has actually never ever been a better component of the typical little company compared to it is today. The IT spending plan does not require to mirror this fact, nevertheless, many thanks to the accessibility of choices on the market. If a little company recognizes its demands as well as maintains it basic, there’s lots of space for reducing its IT spending plan.

The use of freelance solutions like oDesk or Elance, permits you to gain access to skilled as well as assessed specialists just before you determine if you desire them on the group for full time job.

We are now in the gold age of cloud-based software application. Company devices that were as soon as simply offered to really huge business are economical and also now available to companies of all dimensions.

The modern technology a company selects is simply component of the price, and also small companies could suffice expenses and also bring in experience at the very same time by outsourcing their IT workers should the hill of freelance as well as part-time employees promoting their solutions on the net.

Innovation has actually never ever been a majority of the typical small company compared to it is today. The IT spending plan does not have to show this fact, nonetheless, many thanks to the accessibility of choices on the marketplace. There’s lots of space for diminishing its IT spending plan if a little company recognizes its demands and also maintains it straightforward

New Busines Phone Systems Sturgeon Bay Wisconsin 54235

new Phone SystemTelephone and interactions systems for the business world are coming into their very own, as linked interactions (UC) merchants have actually started offering richer features and mobile accessibility to their cloud platforms. Still others are beginning to look toward incorporating their interactions systems straight within business software application for better efficiency gains. If your Sturgeon Bay Wisconsin company is using a legacy phone system, now is an excellent time to consider updating. Not just can you appreciate cost as well as efficiency perks, however you will also be well positioned to make use of future development chances later on. Here are 4 needs to upgrade your older phone system for present innovation.

Mobility and Remote Access

If you’re utilizing a legacy system, it’s most likely that your options for mobile accessibility are limited. If your staff should access their workplace phone line while traveling, they may need to dial in and get in a cumbersome series of commands to access voicemail functions. UC flexibility applications permit customers to send out as well as obtain calls from their workplace line on their mobile device of selection, and also they likewise supply practical accessibility to voicemail as well as other basic voice over IP (VoIP) features.

You may likewise locate that your alternatives for offering remote access to telecommuting employees are instead limited and lacking in adaptability or that they require added initiative from the IT group to run the way you would like. A lot of today’s UC and VoIP systems are made by default to supply complete gain access to no matter place as well as gadget. Anyone functioning from home or logging in from the flight terminal could sign up with a conference by means of video clip chat or dash off a quick immediate message as if they were in the office, which enhances their productivity and also makes their working life much easier, too.

Price Flexibility for Sturgeon Bay Wisconsin 54235 companies

Tradition phone systems are unknowned for being spending plan friendly, and also they are especially vulnerable to causing sticker label shock when the time involves upgrade or significantly broaden your systems. Cloud UC and also VoIP systems are valued based on user licenses, with the carrier consisting of and managing upkeep as well as system upgrades instantly, so it’s less complicated to prepare for and also plan for your costs without coming across any sort of unwelcome shocks. The licensing model is likewise scalable, enabling you to dial your implementation up or down baseding on your requirements. This versatility can be particularly beneficial to businesses experiencing swift development.

Business Continuity in case of a Catastrophe

A lot of today’s UC remedies include a cloud alternative, meanings that of the telephone as well as message maintains work on the company’s servers rather than pricey hardware situated in your firm’s data center. The cloud version supplies some distinct company continuity benefits where emergency situation and disaster circumstances are worried. Instead of needing to implement costly calamity healing options that call for considerable management overhead to administer, your staff can still access the core communications systems– phones, immediate messaging, video clip chat, and also screen sharing– that they have to do their operate in the event of a failure or an unexpected emergency event.

If a disaster develops, quick communication between personnel, and after that to essential stakeholders will certainly be at the leading of your concern list. You could save on your own some headaches by ensuring that your interaction systems, by being hosted in the cloud, will still be ready for you when you require them. In addition, this ability is included in the general licensing cost. No extra fee is linked with it due to the fact that it comes criterion in all hosted UC strategies.

Opportunities for Future Sturgeon Bay Business Integration

Not only are UC systems ending up being much more innovative with mobile as well as cloud accessibility, they are also at the point of coming to be much more integrated as well as meshed within business applications themselves. Some UC merchants are beginning to companion with enterprise software application platforms– the current RingCentral– Google for Work assimilation is yet one instance– enabling individuals to access their phones and also messaging systems from directly within the web browser tab where they are working. If your company is planning ahead to future performance gains and also advancement it want to offer the work environment, you may likewise would like to take into consideration updating to a UC maintain for this reason.
If you are still using a legacy phone system at your Sturgeon Bay Wisconsin firm? You should be thinking about updating absolutely free? Contact Randercom today to learn about what a new telephone system can do for you call (920) 731-3944.

New Busines Phone Systems Orfordville Wisconsin 53576

new Phone SystemTelephone systems and also communications systems for the business globe are entering their very own, as combined communications (UC) suppliers have started offering richer features and also mobile access to their cloud systems. Still others are starting to look towards incorporating their communications platforms directly within company software for higher efficiency gains. If your Orfordville Wisconsin firm is utilizing a heritage phone system, now is an exceptional time to consider upgrading. Not simply can you enjoy expense and also efficiency advantages, yet you will certainly additionally be well positioned to benefit from future innovation possibilities down the road. Right here are 4 reasons to update your older phone system in favor of current innovation.

Flexibility as well as Remote Accessibility

If you’re using a tradition system, it’s likely that your options for mobile access are limited. If your staff need to access their office phone line while traveling, they could need to call in and enter a cumbersome collection of commands to access voicemail attributes. UC movement applications allow individuals to send out as well as were given calls from their workplace line on their mobile device of selection, as well as they likewise provide convenient access to voicemail as well as other typical voice over IP (VoIP) attributes.

You might likewise discover that your options for providing remote access to telecommuting workers are instead minimal and lacking in flexibility or that they need added initiative from the IT group to run the means you would certainly like. Most of today’s UC as well as VoIP systems are designed by default to offer complete accessibility no matter place as well as tool. Any individual functioning from house or logging in from the airport terminal could sign up with a conference by means of video conversation or dash off a quick instant message as though they were in the office, which boosts their efficiency and also makes their working life much easier, also.

Expense Versatility for Orfordville Wisconsin 53576 companies

Tradition phone systems are unknowned for being budget friendly, and they are specifically vulnerable to inducing sticker label shock when the moment concerns update or dramatically increase your systems. Cloud UC as well as VoIP systems are valued based upon user licenses, with the service provider consisting of and managing upkeep and system upgrades instantly, so it’s less complicated to expect as well as prepare for your expenditures without running into any kind of unwanted surprises. The licensing design is also scalable, permitting you to dial your execution up or down baseding on your demands. This flexibility can be especially beneficial to businesses experiencing swift growth.

Company Continuity in case of a Catastrophe

A lot of today’s UC options come with a cloud alternative, meanings that that all of the telephony and also messaging services work on the provider’s servers as opposed to pricey equipment found in your company’s data facility. The cloud version provides some distinct company continuity perks where emergency and disaster scenarios are concerned. As opposed to needing to implement pricey catastrophe recovery remedies that require substantial administration expenses to conduct, your staff can still access the core communications systems– phones, instantaneous message, video conversation, and display sharing– that they need to do their work in the occasion of a blackout or an unexpected emergency occasion.

If a calamity occurs, timely interaction among team, and then to essential stakeholders will be at the leading of your priority list. You could save yourself some migraines by making certain that your interaction systems, by being hosted in the cloud, will certainly still await you when you need them. Additionally, this capability is included in the general licensing expense. No added charge is associated with it due to the fact that it comes criterion in all organized UC plans.

Opportunities for Future Orfordville Business Integration

Not only are UC systems ending up being more sophisticated with mobile and also cloud accessibility, they are likewise at the point of becoming more integrated and fit together within business applications themselves. Some UC merchants are beginning to companion with business software platforms– the current RingCentral– Google for Work combination is however one example– allowing users to access their phones and messaging systems from straight within the internet browser tab where they are functioning. If your firm is thinking ahead to future efficiency gains and also development it want to bring to the workplace, you could likewise intend to take into consideration upgrading to a UC solution consequently.
If you are still making use of a tradition phone system at your Orfordville Wisconsin business? You should be thinking about upgrading totally free? Contact Randercom today to learn about what a new telephone system can do for you call (920) 731-3944.

Five Signs You Need a VoIP Phone System

voip_unified_communicationsJust as with any technology that runs its course, you can always find parts and support from the dark corners of the internet and gray marketplace to keep things running like MacGyver, but after a while, this type of patchwork planning will become more trouble for a business than is actually worth, the bottom line is that sometimes sticking with the status quo, due to a reluctance to change can be the right decision, but not with VoIP.

The vendors may not be accustomed to change, but there’s too much at stake to stick with the status quo, and now they can’t move fast enough to IP, this is a great example, where when you look outside your specific world, it can tell you a lot about what needs to happen inside your business world.
For example, when it comes to legacy/traditional phone systems, you don’t really think about change very much. You probably don’t even remember how long ago, you purchased your current system, or it could have been there before your time.

Legacy telephone systems were built to last, and only a total breakdown would give you reason to buy a replacement.

In today’s world Small-to-mid businesses are typically cash-strapped, and to give consideration to upgrading a system any further, they really need a compelling business reason. Legacy telecom vendors have little incentive to transition you to VoIP, and as long as the phone system is working, you’ll need to discover those reasons yourself.

That is where this post is drawn from. We carefully compiled research about how SMB owners and managers think about their phone systems and the trigger points that lead to making a change.

From this research, we have identified five such reasons that can signal the time is right for a VoIP phone system.

Any one of these reasons can provide a strong rationale, and however much thought you’ve given this, we believe it’s not likely that all five of these have come to your mind, so, If that’s the case, then this information will provide a new perspective along with a deeper understanding on two fronts.

First, it is important to see how much your old system is holding back the business, and flipping the coin, to then see just how much that can change once you decide to invest in a VoIP phone system. A first principal with VoIP is that like all things IP, these technologies are designed to be self-managed. This means the onus is on you to initiate change, and once that happens, you’ll be moving into a new world. This may seem daunting, but these guides have been researched and written to help you navigate your transition to VoIP. Unless your legacy phone system simply breaks down, you need to be on the alert for signs that a VoIP phone system will be a better choice.

This section highlights five such signs, and any one of them could be reason enough to make the move. Before VoIP can come to you, you have to know what to look for. This means getting a good grounding in the basics of VoIP, especially in terms of how they can be drivers to support your decisions for telephony. Not only that, but your legacy phone vendors will not likely be steering
you this way, so don’t count on them for the best advice. In short, you need to be proactive, and to do that, you need to know what to look out

The First Sign is Cost

dollarsCost will most likely be the prime driver for any decision your business makes around telephone service and systems, but it’s not the only clue that a change to VoIP is in order. When looked at face value, if the math adds up, and all else is relatively equal, this can be an easy decision to make. However, “adding up” can actually be quite complex, and needs further consideration.

Putting the IP telephony aside for a moment, let’s say, if your old system is paid up, it would be a mistake for you to assume that there are no costs beyond the service from your telecom carrier. Not only are there on-going maintenance costs, but your telecom vendor may be in no rush to steer you over to IP.

As your legacy system ages, maintenance and support costs will only rise, and this represents good revenue for the vendor. You don’t want to get into a situation where your phone system becomes more of a liability to the business than an asset, so without even looking at the cost of VoIP, there may be enough issues here to shape your thinking towards an upgrade.

Another consideration is the notion that legacy phone systems are expensive, and cash-strapped SMBs will keep them going for as long as possible If you’re thinking about this high cost extends to VoIP phone systems, that will inhibit you from moving to IP. In other words, if the new technology is viewed as costly, there is less incentive to make a change from legacy, especially if you are not confident that VoIP is up to the task.

The reality is a bit different, and you may be pleased to learn that VoIP phone systems are affordable, certainly compared to a legacy PBX, and quite frankly, we have options to get your business new, Voip equipment for FREE.

This is a nice surprise that should change how you view the relationship between cost and a new VOIP phone system. It’s important to have a realistic sense about the costs associated with a VoIP phone system. There is little question that VoIP phone service is cheaper than Traditional Telecom service and your legacy system can support both types of technology. That being said, you can reduce that piece of your overall telephony spend without changing your current phone system.  IP phone systems bring in less revenue for vendors, and require less support so old school vendors try and down play the technology and its benefits the constantly changing technology related to VoIP The main message here is that cost may well be the best indicator for making a change, but make sure to get the whole story, Cost trends are not uniform for all modes of telephony, and the drivers for legacy are not the same as for VoIP.

In most cases, the final tally should favor VoIP, but the spread could also end up being too close to call. When the latter does occur, you should by no means discount the other clues in this section as drivers for a change, and we can help determine all the factors.
The Second Sign is Nobody is using the desk phones

ServicemanEmployee use and behavior may be the best indicator of the need to change, but only if you’re paying attention. Human nature is infinitely varied, and there is a tendency for technology-centric people to see everything through a technology-centric lens. For businesses that think and act this way, the most obvious clues will elude them, simply because they’re not looking in the right places there’s a big difference between seeing and observing, and the path to knowledge begins with identifying a problem.

This is the “what”, in the process, a thoughtful discovery process will lead to the more important “how” and “why”. When it comes to your phone system, you may pay little attention, especially if it’s paid off. So long as the related ongoing monthly costs stay on par, there is probably no cause for concern. This can be misleading, since those costs won’t change if usage declines, even a lot Furthermore, if business performance is good, and if whatever productivity metrics you use are holding up, you may have no idea what’s actually going on with your phone system.

Let’s look at the “what” to the “how” and the “why”. You’ll have a hard time gathering these types of metrics, but doing simple observational research about everyday activity will tell you enough regarding your phone system.  Employees may be on phone calls as much as ever, but less is happening at their desks and on their desk phones. This activity is shifting more to PC screens, tablets and personal mobile devices, even when working at their desks.  Also, you may have noticed that employees are using a lot of chat, video and texting, in place of having a voice conversation. Seeing things like this says a lot about how employees behaviors are changing, and this begs the question of why. Before we had all these productivity tools, almost everything had to be done via the phone system.

Today, Legacy phone systems work just as well as they did in the past, but in the world of IP-based communications, Legacy systems lack the ability of integration with everything else and reduces their utility to employees.  Employees, will use the desk phone when they’re absolutely sure the other person can take their call, but that’s more the exception than the rule. Simply put, other methods and applications serve their needs better. Employees spend less time at their desk, as well as in the office, and that’s where mobile devices provide greater value that older legacy phone systems just can’t deliver. Furthermore, these traditional systems provide no intelligence. Being IP-based, VoIP phone systems can utilize the presence feature to get real-time status of everyone in the company directory. Just think about how well that improves the efficiency of communications. It’s not a big jump to understand why employees are using text-based messaging to communicate. Not only is it faster than having a phone conversation, it is also near real-time instead of real-time but with presence, they only engage when all parties are available.

No longer are they wasting time and energy leaving messages and getting lost in a game of phone tag. These are just a few examples that can tie how communications can effect productivity, and when you look at how and why employees are using these particular tools, the limitations of your legacy phone system become more apparent.

You may have several other reasons for keeping it in place, but if driving productivity is a higher priority, then this is a pretty strong sign that you need a VoIP phone system.

The third Sign – Legacy telephone System is hurting productivity
As we discussed above, the factor is a bigger picture issue that management is keenly interested in. The more productive an employee is, the better the overall business can perform, and when connected to communications, the conversation becomes more strategic.

As mentioned earlier, today we have way more communication options, and a telecom centric model is actually quite problematic. VoIP has become a powerful force for businesses in bringing down costs of telephony, and rising productivity, and while this raises valid concerns about the business case for maintaining a dedicated network and infrastructure just for this service. IP-based options that are readily available.

Aside from just the financial aspect of VOIP, there is also the upside to consider that comes from converging voice and data on to a single network. This delivers a host of new cost savings, and operational efficiencies that any IT department would welcome. Since VoIP service is simply just another data application, it can easily be added to the LAN, and thus streamlining every aspect of telephony.

While email is quasi real-time, and chat/IM is near real-time, voice is the essence of real-time, and will always be the next best thing to speaking in person the immediacy of voice communications makes it an ideal medium for conveying information to get things done NOW, but when that includes reviewing documents, sharing files, or engaging with other people on the go or remotely, the use of legacy telephony is clearly a holdback for productivity.

When getting a phone call at the desk is all you need, it’s a great tool, but by observing how employees get things done, you’ll likely find that this only applies to a handful of situations.

Think about how productive an employee can be if they can use all the tools in the same environment. Not only can they collaborate more effectively, but the process of communicating will be more seamless. This is a key reason why the use of desk phones is declining is because employees aren’t there very much, and other applications do a better job of reaching people when you need them.

This is a key problem with legacy phone systems, in that their isolation from everything else requires employees to often duplicate effort when their quest to reach others starts out on a desk phone.  Nobody likes to waste time, and keeping your legacy system in place does nothing to eradicate that problem.

Number 4 – Voice has more value as data

A key reason why your phone system may be hurting productivity is that its value is declining relative to other communications options.

Overall, the important takeaway here is that employees are communicating more, thanks in a large part to the Internet. It not only provided more accessible, easy-to-use applications, but they are often free. A difficult combination to resist, with the net impact being more communication.

So long as that remains the norm for making phone calls, you’re limited vision for the value of voice brings to the business. You don’t need to sell your employees on the value of voice, so that’s not the problem, you’ll likely find that employees are talking as much as ever before, and may even be talking more. We certainly know that they’re using other modes more, especially text and chat, but this doesn’t necessarily mean there’s a substitution effect at work.  When you remove cost out of the equation, adoption of these tools is quick, and as long as that translates into business gains, everyone is happy.  This is where the paths diverge for VoIP and legacy telephony.

Despite all these new options, voice remains the method of choice for all kinds sorts of reasons. Employees will seek it out and use the offering that has the most utility for them. Both technologies can deliver voice effectively, but they do so in very different ways. Legacy telephony runs over its own network, and while it’s great for voice, it isn’t good for much else. VoIP, on the other hand, is a form of data that runs over a network that seamlessly supports all communications modes.

The Final Sign is Vendor landscape

While there has always been lots phone vendors to choose from, the landscape has become more crowded with VoIP suppliers. Everywhere you look, a vendor has a line of IP-based phones and phone systems. Legacy vendors however, still generate the majority of their revenues from Traditional phones, but most all the new business is coming from VoIP. From companies like Avaya, Nortel, Mitel, Aastra, ShoreTel, NEC, Panasonic, Polycom, snom. With many other Next generation players around, and offer only IP-based phones, with Cisco being the best-known example.

When it comes to telephony, businesses usually have long term relationship with some vendor, and that poses the challenge.  The last time you were in the market for a new phone system, most of these VOIP options did not exist, so the landscape has definitely changed. Many of the same companies remain, but the offerings are different.

You may be happy to keep your existing system going, and if it’s fully paid off, that can be an easy position to defend. Today’s Small businesses remain budget-conscious, and if the phone system is in good shape, there appears to be little incentive to change, but it’s hard to ignore what’s happening with the vendors and technology. Just as VoIP brings lower telephony costs to your business, it lowers the barriers to entry for new vendors. These vendors can compete successfully on price against legacy systems, leaving incumbent vendors with no choice but to offer IP-based phones.

Sometimes sticking with the status quo due to a reluctance to change can be the right decision, but not with VoIP. The vendors may not be accustomed to change, but there’s too much at stake to stick with the status quo, and now  they can’t move fast enough to IP. This is a great example whereby looking outside your world can tell you a lot about what needs to happen inside your world.

For a complete review of your needs and options contact Randercom today for a free consultation call us at (920)731-3944.

How the Cloud is Helping Employers Lower Costs & Raise the Quality of Healthcare

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Managing employee healthcare is a major problem for many employers.  Medical costs are estimated to rise 6.8% in 2015.

Faced with rising prices, cuts in benefits, and limited options, employers may find a savior in the cloud.

 

Enterprise healthcare platforms that combine communication, intuitive interfaces, scalable spending controls and data anayltics can significantly reduce employer costs while increasing employee satisfaction.

 

Randercom can help you.  Give us a call today at 920-731-3944 or visit us at www.randercom.com.

Phone and Security Concepts

VoIP Service Can Support Your Remote Workers

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Telecommuting or Remote working has been on the rise. Over the past 7 years, the number of employees working remotely from home jumped almost 80%.  Now almost 3.3 million people work outside of a traditional office setting.  While this increasingly popular trend has presented companies and their employees several benefits such as:  Office space savings, a better work life balance,  and flexible working hours for employees to enjoy, remote telecommuting has a few challenges, also.  Now a manager must change their management style to this new philosophy, and employees need to deal with feelings of isolation and need to learn new ways to interact regularly with their co-workers face to face.

 

Ho do you best support a remote workforce?  Apart from re-adjusting your management style and communication methods, you need to provide your telecommuting employees with the right tools to stay connected to the business and it’s customers.

 

A few ways you can do just that is with a Voice over IP (VoIP) system.  VoIP service will allow you to easily do the following:

 

Complete Regular Video Face to Face Meetings:  Since many managers and employees feel that face-to-face interactions are a regular course of business, a video call as opposed to a telephone call will allow you to communicate a better understanding to one another by utilizing facial cues and gestures just like in person.  Video phone calls are extremely beneficial when building and maintaining rapport among fellow team members.  So stay in touch with your telecommuting staff by scheduled video call check ins.  Some VoIP systems, like ANPI Communications Service , can support video-conferencing right on the phone with their Unified Communications solutions.

 

Provide Employees with a Mix of Communication Options:  Everyone has their own preferred way to keep in touch,  Some thrive in text and e-mail worlds, others prefer the personal touch and immediate response of a phone or video call.  By integrating your VoIP system with an enterprise communications solution UC platform, you can provide greater flexibility for all of your employees to stay in touch as needed.

 

By providing options, your telecommuting staff will appreciate having choices.  If they need to solve a challenging problem with a co-worker, then screen sharing allows them to review the same information such as a PowerPoint presentation.  IM integrated with presence information can be big as well.  With one glance, your remote workers can see whether a co-worker is available and contact them from there. Allowing them to pick up the phone or send a quick instant message, this flexibility makes it easier to keep projects moving and get the job done.

 

Get Flexibility with Devices:  With the arrival of enterprise level mobility from VoIP providers such a ANPI, employees can access their office communications from any device they choose.  So, if you have an employee working from home, you are likely to allow them to use the remote office set-up that works best.  If they prefer a laptop or a desktop, they can access VoIP using a headset or dedicated VoIP phone.  Or they can access the network by using specific apps on their smartphone or tablet.

 

Many people prefer to have an all-in-one phone because they find it cumbersome to work with separate devices.  These mobility apps are extremely beneficial for the remote worker that travel a great deal, since with VoIP available on their smartphone, they can take their office line with them wherever they go.

 

To learn more about VoIP services and options for your business, contact us at Randercom or visit our website at www.randercom.com.

 

 

Five Important VoIP System Features for Your Business

Are you considering a VoIP system for your business.  Here a five features to consider:

 

1.  Auto Attendant:  This feature welcomes callers with a custom greeting and prompts them to select from various options.  You will not need a person to answer the phone and the auto attendant is available 24/7 and can direct multiple calls at once.

 

2.  Extensions:  VoIP extension cost less to establish because VoIP service is scalable to expand as the business grows.  VoIP extensions can be used as mailboxes.  They are virtual so there is less hardware to purchase and maintain.  They can consist of prerecorded messages so you do not have to answer the phone.  Also, calls placed within the same VoIP system are usually free.

 

3.  Follow Me/Find Me:  This feature allows users to set up several number to route calls so they can always be reached, whether it is your office, cell phone, or out of the country.

 

4.  Chat:  Some software based VoIP phones come with an instant messaging feature such as Lync or Skype that provides presence information to show when people are on-line.  Sometimes it is difficult to reach people so the Chat Feature can help pinpoint when it might be a good time to call and alleviate phone tag.

 

5.  Conference Calling:  VoIP conference calling allows a call placed with multiple people on multiple lines in a conference instead of requiring every caller to dial into one bridge line.  It can also be less expensive.

 

The are many options for phone systems and we can help you find the one that will serve your needs best.  As always, consultation and quotes are free.  Call 920-731-3944 or e-mail us at office@randercom.com.  Be sure to visit our website, www.randercom.com for more info.

Top Trends In VOIP service For Business in 2015

topvoiptrendsfor2015The small business voice over IP (VoIP) trend-o-meter for 2015 is weighted heavily towards the cloud and mobility markets as more companies try and seek cost-effective and economical Telecom infrastructure to support the changing landscape of their workplace. Below are a few Business VoIP trends you need to to watch in 2015.

Mobile Devices will become Primary VoIP Handsets
Rapidly traditional business desk phones are going to be eliminated and sold off as surplus equipment in 2015. Company-owned personal enabled or Bring Your Own Device (BYOD) mobile devices are going to take over and replace a business user’s primary telephone handset. This changing landscape of today’s mobile workforce, and the increasing numbers of remote workers, is growing at leaps and bounds and this trend will continue well beyond next year.
A Further Convergence of VoIP and Unified Communication
Throughout 2015 we are going to see a further convergence of business VoIP and UC solutions, because this convergence has already begun and even now it is starting to accommodate today’s changing needs for mobile-first, Bring your own device, and geographically dispersed employees, locations and teams that need to communication and collaboration freely.
Hosted PBX and the Cloud
Hosted or Cloud Based PBX systems are growing at a rapid rate with over 30% of businesses looking to make a change to this new modern day technology, the popularity of a hosted PBX product of businesses moving to a cloud-based solution frees businesses from many of the maintenance and repair costs that in office, on-premises telephone systems are known to have. It’s a cost effective economical move in today’s marketplace.
Added Features
Hosted PBXs also bring with them a lot of features that business users can enjoy to be more productive, these features a cloud VoIP provider can turn on for their customers with extremely flexible pricing models customized to a business’s specific needs. The economics and features sets of a hosted PBX will remain a dominant VoIP trend throughout 2015 and beyond.
Greater Integration with Cloud Platforms and Productivity Applications Customer relationship management (CRM) is an exciting trend of VoIP integration because just like other cloud platforms like CRM, office productivity, and other back-office business applications. A small to medium-sized business or any company wanting to test VoIP or unified communications (UC) technologies may also get its first exposure through Microsoft Office 365 or Google Apps for Work. These cloud platforms may serve as an introduction to VoIP and UC think Microsoft Lync and Google Hangouts as gateways to full-scale VoIP solutions.
Lots more Back-End Analytics
Another of the 2015 VoIP trends is more back-end analytics. VoIP solutions that move to the cloud make it possible for the ability to support a range of back-end performance management analytic. Back-end analytics that can give a customer another tool to compete better in their marketplace because they have optimal control over VoIP communications, instant customer metrics and connectivity to their prospects via all aspects of communications, Phone, Email, Chat and Video.
At Randercom, we work with a host of top end providers in the VOIP industry and can assist your company in making the move to VOIP for your business click here are call us at (920) 731- 3944 to see what we can do for you.

How to avoid the top concerns when Looking at VOIP Telephone system

VoIP (Voice over internet protocol) business phone system technology  is truly a fascinating and ever-changing improvement in
telecommunications.  While, it’s still not 100% perfect, nothing is.  There are a Lot of misperceptions  abound about VoIP.  However, most of these began when VoIP was initial launched and when problems with it were frequently experienced. Today, VoIP technologies are dramatically better over many of these early difficulties because the issues have already been solved.

If you’re considering investing in a VoIP business telephone system, most  problems can be avoided merely by picking out both your system and your supplier properly.

The Following are 11 of the most crucial questions buyers have regarding any VoIP business telephone purchase, together with suggested ways in which you can deal with them.

1) I will not be able to send faxes.

Despite what you may have heard to the contrary, it’s actually possible to send faxes using your VoIP
phone system, the technology has advanced making it easier then ever before.  With Hosted Fax and ATA (analog Terminal Adapters). which can improve the speed and quality of your faxes:

• Make sure your VoIP service provider supports T.38. This is an audio compressor/decompressor device
which has been created specifically for the function of sending faxes digitally, and it significantly
improves the quality of the copy.

• Test turning off the Error Correction Mode on the fax machine. This invention was designed for
PSTN faxes and it is not relevant to VoIP. Worse than that, it can toss the fax machine into
confusion as it tries to fix problems it’s not created to correct. You are better off without it.

• Make sure your provider is continually and consistently examining the routing of your calls for
problems. Bad routing can slow down your faxes significantly, and isn’t something within your
control, but your supplier can provide optimum overall performance if he has the correct experience and experience to deal with the problem.

2) I cannot use VoIP with credit card dial-up modems.

Whereas data sent via the PSTN for credit card transactions is encoded, digital VoIP information is normally unencrypted. This suggests that credit card data sent by VoIP is unsafe. As a result, there is
no current VoIP system which meets the minimum PCI compliance required by the major credit card companies. Even if the desktop from which you send data is PCI conforming, once the data travels
across the Internet, that compliance no longer applies. Advanced VoIP providers who may offer you encryption possibilities still do not currently meet the PCI compliance standards.
This issue will certainly be resolved in the near future. Widely increasing usage of VoIP is already putting the credit card companies under intense pressure to make the system work. Because it’s only
a question of setting up a secure SSL procedure, comparable to the one that presently guarantees the safety of credit card payments over computer terminals, this is not beyond the ability of cutting-edge technological
knowledge.  However, if you process your data through an Internet service with a secure gateway, as most people do, there is no problem. Alternatively, for the time being you can maintain to use the ordinary
PSTN alternative if you decide on to maintain a PSTN line.

3) VOIP won’t integrate with my alarm system.

Currently, VoIP is incompatible with alarm systems, which are developed for analog phone lines. If an alarm system makes an attempt to convert the information to digital in order to transfer it using VoIP, and then
reconverts it back to analog when it shows up at its location, the complexities of this process can mean that the signals arrive at the central station with mistakes, or not at all.
Like credit card companies, alarm service providers are currently under significant pressure to discover a solution. They are coming up with a number of options, some of which are available to you already,
such as using cellular or radio monitoring to transmit the alarm signals. This is an existing technique which has always been available to back up the PSTN line in case of power outages or other
telephone trouble, but it does involve extra cost. However, now there are companies on the market who use a special adaptor (called an Alarm Broadband Network) which doesn’t actually need a
VoIP system at all, but uses the equivalent technique of interaction by transmitting signals directly your broadband Internet connection. There is an initial cost for the adaptor, but the running rates
are similar to the usual PSTN alarm rates. If you decide on this option, though, you will have the same issues as VoIP if there is a power outage.

The savings from a VOIP service makes it easy to keep a POTS analog line dedicated for Alarm Service.

4) What happens when there is a power outage?

If there’s a power outage in your area that takes down your computer network and Telephone system today, than you will also lose your VoIP functionality. Most companies already have a back-up plan for their computers, and you will need one for your VoIP system too.  One of the greatest benefits of VOIP is the ability for calls to be automatically re routed to a mobile phone or another location at the first sign of an outage.

Many Internet Service Providers are already taking on this power problem as well, so it’s worth asking yours if they have a answer in place that may improve your VoIP system as well as your computers. But even if they can provide one, a sensible option is to keep some kind of local power source, such as a low-cost UPS unit, as a fall-back. A UPS is a giant battery that plugs into a wall socket and switches immediately to battery power if it detects an electrical power failure. It should be able to keep your power running for several hours, but the exact length of time will depend on your power needs.   Specific UPS providers will include a chart to show how long it is effective for, based on a certain wattage. It’s well worth examining exactly how quickly it makes that switch too; it may be worth investing in one of the better quality ones to guarantee a seamless transition. If you have a security or fire alarm system that links to an emergency call center via your VoIP telephone service, then a power outage will affect this too. In fact, your alarm system almost certainly has a battery back-up of its own, but if not, the UPS will take care of it.

There are two other potential options to keep your VoIP system in the event of a power interruption.  One is to keep a basic service going with the telephone company and the alternative is to rely on mobile
phones. If you and your employees already have business cell phones, there is no extra cost involved for this second option.

5) There’s too much noise on the line.

There has been a great  improvement in VoIP voice quality since the early days of the technology,  Now a days with the High Definition quality of the VOIP equipment the delivery of service is almost always equal to if not better then near-perfect delivery of PSTN phones.  There are several things you can do to improve the quality of the sound:

• Make sure you have a good broadband internet connection. If you are still using a dial-up system, you
will find VoIP voice quality poor at best. The bigger your available bandwidth, the better the voice
quality will be.

• If you are purchasing an ATA/Router, make certain it has the most up-to-date compression technology,
and ideally incorporates a function called ‘Echo cancellation’ which helps to reduce potential
echo noise.

• Check that the frequency of your IP phone is not causing interference with other VoIP
equipment. Often Times, altering the telephone to one with a lower frequency can magically make
interference all but disappear.

• Make sure your VoIP equipment is not its own worst enemy: a router located too close to your
ATA may create electrical feedback, and simply moving the two things further apart will get rid of
echoes, dropped calls and unclear speech.
• Test your hardware. For good quality connecting, you need good quality equipment.

6) Will my existing network be able to handle VoIP?

Check with your Internet Service Carrier that you have sufficient bandwidth prior to you attempt to install VoIP, or you’re destined to countless frustration with a system that works inadequately, if at all. Prior To
you purchase a system, you want to have a very clear strategy of how much bandwidth your business currently uses; how many Kbps one VoIP call will consume (probably 64Kbps); how many VoIP calls
you’re likely to make at any one time; and what will need to run concurrently with your VoIP system. If you want to do an preliminary test to see what your needs are likely to be, you can find a bandwidth
speed test program on the Websites. Make sure, however, that you understand the costs involved in any upgrade so that you can be sure that they are needed and worth it.

7) If I buy a VoIP system that fits my needs now, what happens when my company grows?

Before you buy any VoIP strategy, be certain you understand clearly from the VoIP supplier precisely how far you will be able to size up and at what cost. Because there are so many VoIP options on the
market, choose a provider who can fit your requirements at any point on your projected growth line. For example, just how effortlessly can you add more extensions to your phone system? Can you switch
easily from hosted VoIP to on-premise VoIP if it becomes a more economical option for your thriving business? Examine the answers before you sign on the dotted line.

8) I purchased an ATA adaptor, but now I find I can’t get all the benefits of VoIP that I was expecting.

ATA adaptors are designed for analog phones. They can be a very useful, cost-effective introduction to VoIP for small enterprises on constricted budgets, but you will not be able to plug into many of the
features offered by your VoIP provider if you choose this option. Before buying one, check the costs of hosted VoIP and weigh those up against the benefits you gain by making a bigger commitment. It
may be that you’re better off jumping right in from the start.

9) Will I be able to contact the emergency services if I need one?
The short answer is yes, if you choose a reliable VoIP provider and follow the necessary guidelines.  A 911 call made by a traditional PSTN telephone is generally sent to a Public Safety Answering Point
(PSAP). PSAP employees can automatically identify your location and direct the closest emergency personnel to that location. They can also usually identify your telephone number automatically,
which means that they can call you back in the event of a disconnection. However, when you use a VoIP phone system to make the call, there is no relation between your IP address and your physical
location. If you use your IP system, or VoIP phone, to contact the emergency services, therefore, they will have no fix on where you are.

Concern over this problem has led the emergency services to impose several demands on any VoIP provider:

• VoIP providers must automatically provide 911 service to all their customers as a standard, mandatory feature.

• The VoIP provider cannot activate a new customer’s service, without first documenting the physical location at which the service will initially be used

• The VoIP provider must provide their customers with at least one easy way to update the physical location they have registered with the provider, if it changes.

• VoIP providers must transmit all 911 calls, as well as a callback number and the caller’s registered physical location, to the appropriate emergency services call center or local emergency
authority.

• In remote areas, the emergency service providers cannot receive or process the location information or call back number that is automatically transmitted via a PSTN. In these areas, VoIP
providers must ensure that a 911 call is routed to the appropriate PSAP.

When you are buying your VoIP system, it is wise to cover all these points with your provider to ensure that the company is fully compliant.

10) Will my calls be secure?

To intercept a conversation across the conventional PTSN system, a hacker must have physical access to either the telephone line or the branch exchange. Since this is highly unlikely, businesses,
with the exception of those who are particularly information-sensitive, do not bother to encrypt voice traffic over traditional telephone lines.

This is not true of Internet connections. The risk of sending personal financial details across the Internet rather than giving them over the phone is much greater. Digital data passed from your
computer to an online retailer may travel through up to twenty systems that are not under the control of either your ISP or the retailer. To protect the transaction, online retailers use encryption software to
protect your information.

At the moment, this level of security is not available for VoIP calls. Companies are working to secure VoIP by using the same kind of mechanisms used in data networks – encryption and firewalls – to
ensure similar levels of security, preferably without affecting the quality of the transmission. As a step towards this, many VoIP providers now offer encryption as a part of their standard package, which
may help but is unlikely to be entirely foolproof. If you are particularly concerned about this aspect of VoIP, you should discuss in detail with your provider their current and future planned security
measures.

11) I’ve heard that the caller ID feature among VoIP providers is susceptible to spoofing attacks.

Caller ID support among VoIP providers varies, but is provided by a majority of VoIP providers. Many VoIP carriers allow callers to configure arbitrary caller ID information, thus permitting spoofing attacks.
Business-grade VoIP equipment and software often makes it easy to modify caller ID information, providing many businesses great flexibility.

In Conclusion

All of the 11 most common concerns presented in this post can be prevented or fixed prior to setting up your service because VoIP technology advancements and demand for it continues to grow at a rapid rate.  While, not
every VoIP system or VoIP provider is the same, there are plenty of great options, so it is critical that you explore the different solutions thoroughly before purchasing.

We at Randercom Can help  with over 35 years experience and many high quality vendor solutions to fit every companies unique needs. As well, we understand where the latest technological advances, our and how to deal in the future with the concerns listed above and make sure you choose an established supplier with a clear implementation and support procedure.

Business Phone Systems Upgrade or Replace ?

upgrade or replaceIs your current Phone system capabilities a compliment are hindrance to the growth of your business

Nowadays, nobody can question that a phone system is critical to any business. Business leaders often say, “Our phone system does not generate sales, but without one there would be no revenues”.

Given that a telephone system is so critical to a business and its success, you have to asks, is it necessary that your phone system always be a cutting edge system with all the latest capabilities and features that it can give to a business?

Say it another way, is it important that you must always be on the lookout to keep your phone upgraded and modernized?

Well the answer to this question is obviously ‘No’. While your phone system is married to your business needs. The frequency of an upgrade or replacement will depend what type of business you are in. We can expect a call center to have a more modern and updated system as compared to a manufacturing company, but there can be no doubts about the criticality of phone systems to either of these types of businesses

Business Telecom Systems Have Gone Multimedia

 

Any business owner knows that business communications are no longer just about voice calls alone. A Customer can use any type of communication method they are comfortaold phone systemble with, like email, online chat, text, telephone call, and the businesses communication system has to be capable of handling and processing the message.

Also, employees internally can use multimedia methods of communication to make a major impact on productivity and efficiencies of work load. As an example, a repair person in the field can send back images of a failed component and discuss the issue with an expert rather than bring the part back. Repair manuals can be made available online and can be accessed from anywhere, at any time minimizing the potential and downtime.

Users create content and information that can easily be shared with others ensuring that a knowledge transfer and greater efficiencies take place.

The business telephone system basically creates the backbone of these and many other messaging applications.

Businesses look for unified communication (UC) solutions, not just phone systems. Modern phone systems need to be able to handle most aspects of UC. If your phone system is still providing the more basic services, it is time that you considered an upgrade or a replacement.

The Warning Signs

Businesses make and receive hundreds of phone calls a day. How can a business manager be sure that these calls are being handled as efficiently as possible to fulfill the business goals?

 

Here are some signs that tell if things could be better.

• Your company can only handle voice calls and faxes: Not only are you losing out on other methods of conversation with clients, associates, remote workers and vendors, a phone system like this gives out an impression of a business that is behind time.

• Caller trends are not known: once again this boils down to the interfacing between the phone system and your CRM software. Unless such an interface exists, how will the management know of customers that call more frequently and resolve issues that trouble them?

• Calls can only be taken on the employee’s desk; it takes major effort to track down a person who is not at their desk.

• Customers call you, but you seldom call them creating a reactive type business where you respond to customer messages. A proactive business can approach customers and prospects to resolve issues earlier, create opportunities for cross and up-sells and maintain constant contact. In order to do this, the business needs a system that can interface with the Customer Relationship Management (CRM) system and maintain a continuity of conversation with the customer. Older phone systems are unable to do this.

It’s important to note that this list does not mention anything about system uptime. We are assuming that your current phone system is still somewhat reliable, and that it’s not yet obsolete technology, and that service and repair parts are still available if it needs repair. The older system simply lacks many of the features that modern systems provide.

The big question is:

Should a business upgrade its older system or replace it completely with Modern technology?

Upgrading Your Phone System

hosted pbx phones 1

 

 

When a company starts to think of upgrading their current phone system, the major requirement is to evaluate whether the upgraded system will provide all of the services that their business needs to grow.

It is also very important to consider how long a upgraded telephone system will stay Up to date and how the costs of the upgrade will compare with the cost of a new system.

 

 

Here are a few questions to ask to help make a better decision:

Key Questions to Ask…

  1. How old is the present system and what business needs are behind the requirement to upgrade?
  2. Is the phone system a legacy PBX or is it a more modern IP PBX?
  3. Will the upgrade require changes to the existing infrastructure? Does the upgrade simply consist of a software change?
  4. What has been the quality of support from the existing vendor?
  5. Is there an option of adding third party solutions to increase the capability of the phone system?
  6. What would these cost and how much of an administrative overhead be added due to this?
  7. Will the upgrade meet all requirements of the business for (at least) the next five years?
  8. How robust will the new system be?
  9. What up times can be expected?
  10. Will spares and service support be available for the upgraded system for (at least) the next five years?

We at Randercom can help guide you through this process when considering your options call us at (920) 731-3944 of click here